Rooms Division supervisor

Zuyd Hogeschool; Maastricht; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance (8%)

Year-end bonus (8.3%)

Hotel stay discounts

Job summary

Teaching Hotel Château Bethlehem in Maastricht seeks an experienced RDM supervisor to manage Front Office operations and guest services while supervising first-year HMSM students during maternity leave.

You will train on the job, assist with reservations and phone handling, and act as a confident host for guests and HMSM students, with flexible shift coverage across the day and week.

Qualifications

• Experience in Front Office operations or hotel reception preferred.
• Excellent communication skills with guests and students.
• Willingness to supervise and mentor first-year students.

Responsibilities

• Oversee Front Office operations and guest services.
• Supervise and co-assess first-year HMSM students.
• Assist with reservations and phone handling; training-on-the-job.

Skills

Front Office

Communication skills

Supervisory experience

Job description

Do you want to experience the unique opportunity to combine

true hospitality and education?

Teaching Hotel Château Bethlehem

Teaching Hotel Château Bethlehem (THCB) is the practical learning environment for the Hotel Management School Maastricht (HMSM) students and is an integral part of the educational program. The Teaching Hotel consists of 26 rooms and suites, a bar, a restaurant as well as several meeting and banqueting spaces and offers HMSM students an innovative and practical learning experience. With the inspiring concept that the Teaching Hotel embodies, a unique selling point for both students and employees of the HMSM is created. The hotel is a real commercial hotel, run as an educational environment. Our guests have real expectations and are looking, also in the Teaching Hotel, for the hotel experience. This gives the position an extra dimension on top of regular operational and administrative responsibilities.

Meet your team

Our Teaching Hotel team is a mix of national and international coaches, interns, and part time HMSM students, as well as weekly rotating first-year HMSM students. It is a dynamic team where your opinion and initiatives are highly appreciated. Team members are passionate about their profession, inspiring and quality focused. As a team player you are flexible, reliable, you possess integrity and you have excellent communication skills.

Together we want to offer our guest a unique and WOW-experience!

Your tasks and responsibilities

As a RDM-supervisor you will work shifts independently at the Front Office department of our hotel. You will be partly responsible for the daily operations and standards of the Front Office department (assisting students in welcoming guests, making reservations, phone handling etc.). While training-on-the-job you are supervising and managing our first-year practical students. You observe and

co-assess students on a daily basis. You are focused on the development of our students and you have an eye for recognizing and stimulating individual talent. It’s also important to stimulate own initiative and individual responsibility by the students.

Our offer:

• A position of 1.0 FTE
• We are looking for a RDM supervisor to cover a colleague’s maternity leave;

So start as soon as possible, till July 2027 with possible extension

• in a salary scale awarded depending on your qualifications and experience at level 6, min. €2657 – max. €3793 for a full time appointment. To this is added holiday allowance (8%) and a fixed year-end bonus (8.3%), a generous number of holidays, professionalization and employability hours and a complete offer to work vitally and with pleasure.

You will get a chance to gain supervisory experience in the RDM department. We also support training courses in first responder roles (BHV & BBMI).

Discounts on hotel stays at the Teaching Hotel for yourself or your friends and family.

It’s important to be a good ambassador, a host/hostess for the Teaching Hotel’s guests and students.

You are open to working shifts (from 6:45 – 15:00 or 14:45 – 23:00) 7 days a week, depending on your roster. Working hours are always scheduled by mutual agreement, where we try to find a healthy work-life balance.

More information? Any questions? We are curious!

Please take a look at www.hotelschoolmaastricht.nl (select Teaching Hotel & restaurant).

Want to discuss your application beforehand?

Feel free to contact Milana Azie, General Manager Teaching Hotel via [e-mail] or

[phone].