General Manager Intern

The Social Hub (B Corp™); Amsterdam; On-site; EUR 6,696 - 8,928; Full time

Benefits offered by this job

Monthly compensation

Access to gym and restaurant

Discounts on hotel stays and food

Job summary

A leading hospitality company is seeking an enthusiastic intern in Amsterdam to manage hotel operations, train staff, and build community networks. The ideal candidate will be a university student pursuing a degree in hotel or tourism management, with a passion for hospitality and a positive attitude. Fluency in English and Dutch is required. The role offers a vibrant work environment, on-the-job coaching, and monthly compensation, with access to fabulous amenities and discounts.

Qualifications

• Student status mandatory; must be enrolled in a university.
• Background in hospitality or experience in a hotel is preferred.
• Fluent in English and Dutch, additional languages are a plus.

Responsibilities

• Manage and motivate staff and external partners.
• Handle guest complaints and queries effectively.
• Maintain and evolve standard operating procedures.

Skills

Team leadership

Networking

Communication

Education

Enrolled in University

Bachelor in hotel/tourism management

Job description

Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey?

Your Mission Should You Choose To Accept It…

Within your role you are responsible for every aspect of the hotel’s operation and will work alongside the local management team that already exists there. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running. You know all the staff inside out and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping, our night team and maintenance.

In Case You Don’t Know Who We Are (ahem):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partners
• Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues
• Introducing, maintaining, evolving and guiding standard operating procedures
• Support the general manager and management team with several projects
• You’re the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations… you name it
• Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about
• Building relationships with headquarters key players, residents, external parties/renters functioning as a contact person and assisting in handling complaints and technical issues
• Maintaining and controlling hotel security or our guests, colleagues and goods
• Supporting the operational preparation and execution of departure and arrival of new students

What You'll Have

• Student – you MUST be enrolled in University
• A bachelor student, preferably in hotel- or tourism management with at some hospitality experience or team leading experience
• A flexible, hands‑on, motivated and positive approach
• Background in hospitality, preferably in a hotel environment
• You love responsibility and handle stressful peak periods like a pro
• You're fluent in English and Dutch. Know other languages? The more the merrier!
• Hard working, responsible and “let’s do this!” mentality
• You're legally allowed to work in the Netherlands

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy
• On the job coaching and guidance
• Monthly compensation for your internship (please note that travel costs are not reimbursed).
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
• A first glimpse into the world of Hospitality with one of the most innovative players in the market
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.