Retail Floor Lead: Drive KPIs, Inspire a Strong Team

LEVI'S; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Levi Strauss & Co. in Amsterdam is seeking a Store Supervisor to bridge products to customers and support our Stylists. You will deputise for the management team to drive KPI achievement and profit opportunities while coaching a team to deliver exceptional customer service.

The role focuses on stock, payroll, admin and rota, with a strong emphasis on developing team capabilities and product knowledge in a fast-paced retail environment.

Qualifications

• Experience in customer service and managing a team.
• Experience driving KPIs and sales targets in retail.
• Experience with store operations (stock, payroll, admin, rota).

Responsibilities

• Support and deputise for the management team to deliver KPI's and profit opportunities.
• Set and pursue daily/weekly sales targets for the store team.
• Monitor KPIs and team performance via reports and updates to management.
• Assist with store operations including stock, payroll, admin and rota.
• Enhance the customer journey with exceptional 1-2-1 service, prioritising the customer.
• Inspire, motivate and develop the team through training and product knowledge.

Skills

Customer service

Team leadership

Coaching

Job description

Levi Strauss & Co. in Amsterdam is seeking a Store Supervisor to bridge products to customers and support our Stylists. You will deputise for the management team to drive KPI achievement and profit opportunities while coaching a team to deliver exceptional customer service.

The role focuses on stock, payroll, admin and rota, with a strong emphasis on developing team capabilities and product knowledge in a fast-paced retail environment.