Retail Customer Experience Specialist

On; Amsterdam; On-site; EUR 34,000 - 37,000; Full time

Job summary

On is seeking a Store Advisor to provide exceptional customer service and drive sales in Amsterdam. You will guide customers through their shopping journey, maintain stock, and execute visual merchandising plans in a premium retail environment.

Requirements include 1+ years in retail or customer service, fluency in English with conversational Dutch, and flexibility to work weekends and evenings. The role offers a base salary in the mid-€30k range with pro-rata adjustments based on criteria.

Qualifications

• 1+ years of experience in retail or customer service (premium, luxury or sports a plus).
• Strong customer-service focus with the ability to engage customers and resolve needs.
• Organizational skills and attention to detail.
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and service levels.
• Ability to work weekends, evenings and holidays as needed.
• Fluent in English with conversational Dutch language skills.

Responsibilities

• Respond to customer inquiries and resolve issues effectively to ensure a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to manage inventory efficiently.
• Help maintain a clean, organized, and safe work environment following Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events and community engagement to boost customer interaction and store presence.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Weekend availability

English proficiency

Dutch language

Job description

On is seeking a Store Advisor to provide exceptional customer service and drive sales in Amsterdam. You will guide customers through their shopping journey, maintain stock, and execute visual merchandising plans in a premium retail environment.

Requirements include 1+ years in retail or customer service, fluency in English with conversational Dutch, and flexibility to work weekends and evenings. The role offers a base salary in the mid-€30k range with pro-rata adjustments based on criteria.