Reseller Success Account Manager

Brivo; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Premium onsite experience

Communal meals

Recurring social events

Fully stocked workspaces

Collective pension plan enrollment

Travel expense reimbursement

Job summary

Brivo is seeking a Reseller Success Account Manager to accelerate channel growth across France and Rest of Europe. You will incubate, activate, and scale security integrators and resellers, shaping growth strategies that turn partners into mature, high‑yield accounts managed by the Regional Sales Manager.

You will lead onboarding, training, and deal support in French and English, coordinate with the RSM and internal teams, and drive joint business planning to optimize pipeline and revenue growth.

Qualifications

• Fluent French (written and spoken) and professional English.
• 3–5 years in Channel Management, Reseller Success, Partner Enablement, or Commercial Account Management in B2B SaaS, IoT, or physical security.
• Strong channel sales expertise and ability to influence third‑party sales behaviours.
• Proven track record of running partner business reviews, co‑selling, analyzing pipeline data, and executing growth plans.
• Ability to navigate cross‑functional organisations and align with field sales (RSM).
• Proficiency with Salesforce and related CRM tools.

Responsibilities

• Drive partner revenue growth and cloud adoption across France and Rest of Europe (RoE).
• Build bespoke account development strategies for high‑potential resellers and expand their project pipeline.
• Support the Regional Sales Manager (RSM) in RoE channel expansion planning and execution.
• Deliver onboarding, sales training, and demonstrations in French and English.
• Provide tactical deal support including quoting, system design navigation, orders, and escalations.
• Equip reseller teams with competitive positioning and objection‑handling tools to win enterprise projects.
• Lead Joint Business Planning (JBP) and QBRs to align partner goals with Brivo solutions.
• Analyse partner metrics, quoting velocity, and pipeline to inform expansion plans.
• Identify dormant accounts and execute targeted reactivation strategies.
• Collaborate with RevOps, Product, Marketing, and Technical Support to remove channel roadblocks.
• Provide market feedback to guide European GTM strategy.

Skills

French language

English language

Tools

Salesforce

Job description

Reseller Success Account Manager

Department: Sales

Employment Type: Full Time

Location: Amsterdam

Reporting To: Senior Sales Manager

Description

The Reseller Success Account Manager (RSAM) is a high-impact, commercially focused Strategic Partner Advisor dedicated to accelerating channel growth across France and key emerging markets within the Rest of Europe (RoE).

In this role, you will be the operational engine and strategic partner to the Regional Sales Manager (RSM). Your core mission is to incubate, activate, and scale security integrators and resellers—crafting account growth strategies that elevate emerging partners into mature, high-yield accounts managed directly by the RSM. Acting as the critical link between internal teams and our channel network, you will ensure our European partners possess the commercial capabilities, technical training, and strategic focus needed to dominate the cloud access control and AI-driven video surveillance market.

Key Responsibilities

Market Growth & Account Graduation (France & Rest of Europe)

• Drive partner revenue growth and cloud adoption across France and secondary European emerging markets.
• Build bespoke account development strategies for high-potential resellers, actively expanding their project pipeline and scaling their capabilities until they qualify as RSM-focused tier-one accounts.
• Support the Regional Sales Manager (RSM) in planning and executing the broader Rest of Europe (RoE) channel expansion strategy.

Reseller Enablement & Commercial Execution

• Deliver localized partner onboarding, sales training, and high-level solution demonstrations in French and English.
• Provide agile tactical support to remove deal friction—including quoting, system design navigation, order execution, and bridging technical escalations.
• Equip reseller sales teams with the competitive positioning, objection-handling tools, and compliance knowledge needed to win enterprise end-user projects.

Strategic Partner Advisory & Pipeline Expansion

• Run regular Joint Business Planning (JBP) sessions and quarterly business reviews (QBRs) to align partner commercial goals with Brivo solutions.
• Analyze partner sell-through metrics, quoting velocity, and pipeline conversion rates to formulate proactive success and expansion plans.
• Identify dormant or underperforming accounts across the territory and execute targeted reactivation strategies.

Internal Collaboration & Channel Advocacy

• Act as the strategic partner to the RSM, aligning on lead routing, opportunity handoffs, and territory-level priorities.
• Serve as the dedicated partner advocate internally, collaborating across RevOps, Product, Marketing, and Technical Support to resolve channel roadblocks rapidly.
• Provide continuous market feedback on regional nuances, competitor movements, and partner needs to guide European GTM strategy.

Skills, Knowledge & Expertise

Must-Have Requirements

• Language Proficiency: Fluent French (written and verbal) is essential, alongside professional fluency in English
• Experience: 3–5 years in Channel Management, Reseller Success, Partner Enablement, or Commercial Account Management in B2B SaaS, IoT, or physical security.
• Channel Savvy: Deep understanding of the channel sales model and how to influence third-party sales behaviors.
• Commercial Strategy: Proven track record of running partner business reviews, co-selling, analyzing pipeline data, and executing account growth plans.
• Execution & Collaboration: Demonstrated ability to navigate cross-functional organizations, remove operational friction for partners, and build tight alignment with field sales (RSMs).
• Tools: Proficiency with tools such as Salesforce

Nice-to-Haves

• Professional working proficiency in Spanish is a strong plus.
• Prior experience in cloud access control, video surveillance (VSaaS), or unified physical security platforms.
• Experience scaling partners across multiple European regions and navigating local regulatory landscapes (e.g., CNIL, GDPR).
• Ambition to progress into Regional Sales Manager (RSM), or Partner Success roles.

Why Work for Us?

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards:
  • Diverse team with 20+ nationalities
  • 23 paid holidays yearly + Dutch public holidays
  • Compensation for travel expenses from your home to the office;
  • Company equipment for work use;
  • Enrollment in our collective pension plan;
  • Company swag and a business casual scale-up work atmosphere;
  • Once or twice a year a stunning company day;

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.