Renewal Account Manager

Palo Alto Networks; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

A leading cybersecurity firm is seeking an experienced Sales specialist in Amsterdam to manage renewals and drive customer success across EMEA, particularly with UK clients. The ideal candidate will have 3+ years in Sales, demonstrate excellent analytical and communication skills, and be proficient in Salesforce. This role focuses on maintaining relationships, reducing churn, and enhancing customer satisfaction within a supportive and dynamic environment.

Qualifications

• 3+ years of success in sales or subscription renewals.
• Experience with EMEA customer base and UK clients.
• Strong presentation and communication skills.

Responsibilities

• Manage an assigned territory focused on renewal contracts.
• Drive customer churn reduction and on-time renewal rates.
• Maintain communication with Sales Account Managers.

Skills

Sales experience

Customer success

Analytical thinking

Time management

Interpersonal communication

Salesforce proficiency

Tools

Salesforce

CPQ tools

Job description

About the role

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking.

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We are continuing to experience massive growth in our customer base and are now in a position to bring in a seasoned Sales specialist. If you have the necessary skills and are ready to truly strive for excellence among the best of the best, we would like to hear from you. The position is based in our office in Amsterdam, reports to the Manager, EMEA Renewals, and will primarily focus on UK-based accounts with the possibility to cover an EMEA-wide customer base.

Your Impact

• Manage an assigned territory/district based on business needs and management directives, focusing on quoting, forecasting, and booking renewal contracts.
• Drive reduction in customer churn.
• Improve on‑time renewal rates.
• Identify upsell, consolidation, and term extension opportunities.
• Assess customers' current accounts to evaluate effectiveness, identify evolving business needs, and collaborate with internal teams to deliver cross‑platform solutions.
• Provide accurate and timely renewal forecasts using SFDC and other required tools on a weekly, monthly, and quarterly basis.
• Demonstrate enthusiasm, confidence, and the ability to clearly communicate the company’s mission, value proposition, and business opportunities.
• Proactively follow up and coordinate with Field Sales, Sales Managers, Inside Sales, Channel Partners, and End Users to drive expansion and add‑on business.
• Build and maintain strong, productive relationships in a fast‑paced, performance‑driven environment.
• Own the full renewal sales cycle—from quote generation and stakeholder collaboration to opportunity closure.
• Maintain consistent communication with Sales Account Managers to ensure alignment on customer needs, status updates, and to support broader opportunity development.

Qualifications

Your Experience

• Experience managing a customer base in EMEA; a track record with UK&I-based clients is strongly preferred.
• 3+ years of success in Sales, Subscription Renewals, Customer Success and/or Support Contract Management.
• Demonstrated ability to quickly learn new technologies, adapt to evolving business needs, and apply strong analytical thinking to solve problems.
• Passionate about sales with a consistent history of meeting and exceeding targets.
• Excellent time management, organization, and interpersonal communication skills.
• Skilled in building complex quotes involving non‑standard product configurations.
• Proficient in Salesforce for forecasting and CPQ (Configure, Price, Quote) tools for generating accurate quotes.
• A proven track record of strong sales performance and accurate forecasting.
• In‑depth product knowledge across relevant offerings.
• Exceptional communication and presentation skills.
• Advanced proficiency in sales systems, forecasting tools, and quoting processes.

Immigration Sponsorship

This role is not eligible for immigration sponsorship. Please note that we will not sponsor applicants for work visas for this position.