Remote SaaS Support Pro – Fast, Empathetic Help & Orders
Rotterdam Innovation City
14 days+
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Benefits offered by this job
Job summary
A leading global print-on-demand platform is seeking a Support Agent to deliver fast and empathetic support to customers. In this full-time role, you'll manage inquiries through various channels, ensuring smooth order processing and collaborating with internal teams to resolve issues. The ideal candidate has at least 2 years of customer support experience and is skilled in troubleshooting. This position is remote, offering flexible hours and opportunities for professional development.
Qualifications
- 2 years of customer support experience preferably in SaaS, tech, e-commerce, or logistics.
- Comfortable troubleshooting using logs, screenshots, error messages, and reproduction steps.
- Tech-savvy, quick learner, and calm under pressure.
Responsibilities
- Serve as the first point of contact for customer inquiries via multiple channels.
- Monitor, analyze, and troubleshoot customer orders across the platform.
- Identify patterns in reported issues and proactively suggest product improvements.
Skills
Customer support experience
Excellent written and spoken English
Strong troubleshooting skills
Analytical thinking
Multitasking abilities
Technical savvy
Tools
HubSpot
Slack
Teams
Microsoft Suite
Job description
A leading global print-on-demand platform is seeking a Support Agent to deliver fast and empathetic support to customers. In this full-time role, you'll manage inquiries through various channels, ensuring smooth order processing and collaborating with internal teams to resolve issues. The ideal candidate has at least 2 years of customer support experience and is skilled in troubleshooting. This position is remote, offering flexible hours and opportunities for professional development.
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