Remote SaaS Support Pro – Fast, Empathetic Help & Orders

Cloudprinter.com; Barendrecht; Remote; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Paid vacation/sick leave per year

Flexible hours

Competitive compensation

Professional development opportunities

Supportive team culture

Job summary

A leading global print-on-demand platform is seeking a Support Agent to deliver fast and empathetic support to customers. In this full-time role, you'll manage inquiries through various channels, ensuring smooth order processing and collaborating with internal teams to resolve issues. The ideal candidate has at least 2 years of customer support experience and is skilled in troubleshooting. This position is remote, offering flexible hours and opportunities for professional development.

Qualifications

• 2 years of customer support experience preferably in SaaS, tech, e-commerce, or logistics.
• Comfortable troubleshooting using logs, screenshots, error messages, and reproduction steps.
• Tech-savvy, quick learner, and calm under pressure.

Responsibilities

• Serve as the first point of contact for customer inquiries via multiple channels.
• Monitor, analyze, and troubleshoot customer orders across the platform.
• Identify patterns in reported issues and proactively suggest product improvements.

Skills

Customer support experience

Excellent written and spoken English

Strong troubleshooting skills

Analytical thinking

Multitasking abilities

Technical savvy

Tools

HubSpot

Slack

Teams

Microsoft Suite

Job description

A leading global print-on-demand platform is seeking a Support Agent to deliver fast and empathetic support to customers. In this full-time role, you'll manage inquiries through various channels, ensuring smooth order processing and collaborating with internal teams to resolve issues. The ideal candidate has at least 2 years of customer support experience and is skilled in troubleshooting. This position is remote, offering flexible hours and opportunities for professional development.