Remote Operations Lead — Scale & Coach 100-Agent Team

Jobgether; Netherlands; On-site; EUR 9,600 - 17,000; Full time

Benefits offered by this job

Base salary: $200 per month

Performance-based bonus: 1% of the net

Job summary

Jobgether, listing on behalf of a partner company, seeks an Operations Supervisor based in the Netherlands. This remote operations leadership role focuses on scaling and maintaining a high-performing distributed workforce.

You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution, focusing on workforce planning, attendance, quality assurance, coaching, onboarding, and administrative duties to grow to about 100 active agents.

Qualifications

• Demonstrated experience in operations, workforce management, team supervision, customer support, or a related operational environment.
• Strong ability to manage distributed or remote teams while maintaining accountability for attendance, productivity, and quality.
• Experience monitoring performance against defined standards and providing constructive coaching when issues arise.
• Strong organizational skills with the ability to maintain accurate rosters, schedules, documentation, and operational records.
• Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial or invoicing information.
• Strong attention to detail and the ability to identify discrepancies, follow established procedures, and maintain accurate records.
• Effective written and verbal communication skills, with the ability to communicate clearly with agents, managers, and clients.
• Proactive and hands-on approach to problem-solving, with the ability to respond quickly to operational issues.
• Ability to work independently in a remote environment while collaborating closely with operational leadership.

Responsibilities

• Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives.
• Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements.
• Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts.
• Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations.
• Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise.
• Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents.
• Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records.
• Calculate, prepare, and submit the operation's monthly minutes-based invoice accurately and on time.
• Track operational performance, identify gaps, and take appropriate corrective action to maintain productivity, quality, and workforce stability.

Skills

Operations leadership

Workforce management

Remote team management

Coaching

Onboarding

Invoicing / billing

Attention to detail

Data and documentation

Job description

Jobgether, listing on behalf of a partner company, seeks an Operations Supervisor based in the Netherlands. This remote operations leadership role focuses on scaling and maintaining a high-performing distributed workforce.

You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution, focusing on workforce planning, attendance, quality assurance, coaching, onboarding, and administrative duties to grow to about 100 active agents.