Remote Luxury Travel Concierge – Client Experience

manatal-264; Utrecht; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Professional growth

Travel perks

Team training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout their travel journey. You will be the primary contact from initial booking to post-trip follow-up, delivering a seamless and highly personalized experience.

The role is fully remote with flexible scheduling, allowing you to combine a passion for travel with outstanding service. You will work with a supportive team and access exclusive travel perks to enhance client journeys.

Qualifications

• Excellent written and verbal communication required.
• Background in travel, hospitality, or service is preferred.
• Highly organized with attention to detail.
• Willingness to learn new booking systems.
• Customer-focused with a proactive mindset.

Responsibilities

• Respond to client inquiries via phone, email, and messages.
• Assist with luxury and leisure bookings, changes, and requests.
• Provide accurate destination and policy information.
• Coordinate itinerary confirmations and documentation.
• Proactively follow up to ensure satisfaction.
• Maintain up-to-date client records in booking systems.
• Handle issues with empathy and professional problem-solving.

Skills

Communication

Customer service

Detail oriented

Tech savvy

Multitasking

Travel passion

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout their travel journey. You will be the primary contact from initial booking to post-trip follow-up, delivering a seamless and highly personalized experience.

The role is fully remote with flexible scheduling, allowing you to combine a passion for travel with outstanding service. You will work with a supportive team and access exclusive travel perks to enhance client journeys.