Remote Luxury Travel Concierge and Client Experience

manatal-264; Rotterdam; Remote; EUR 28,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Travel perks and discounts

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every travel step, from initial inquiry to post-trip follow-up, ensuring a seamless and personalized experience. The role is client-facing and highly focused on delivering exceptional service.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and crafting memorable itineraries.

Qualifications

• Excellent verbal and written communication.
• Strong customer service background in travel, hospitality, or service-related fields.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Tech-savvy

Organization

Multitasking

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every travel step, from initial inquiry to post-trip follow-up, ensuring a seamless and personalized experience. The role is client-facing and highly focused on delivering exceptional service.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and crafting memorable itineraries.