Remote EV Charging Service Team Lead

ABB E-mobility B.V.; Netherlands; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

ABB E-mobility is seeking a Remote Service Team Lead for EU operations. You will lead a remote service team delivering SLA-driven support for EV charging infrastructure across Europe, coordinating with Field Service, Quality, Software, and Product teams.

The role requires a technical degree, strong leadership, English fluency, and experience with remote troubleshooting and CRM tools. Hybrid work in Europe with strong growth opportunities.

Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, Electromechanics, IT, Software Engineering, or a related technical field.
• Several years of experience in EV charging, remote service, field service, or other complex infrastructure environments.
• Proven experience leading, coaching, and developing technical support teams.
• Strong expertise in remote troubleshooting, charger diagnostics, service escalations, and reducing downtime.
• Solid knowledge of electrical systems, installations, maintenance, and diagnostics.
• Experience with CRM platforms (e.g. Salesforce); familiarity with fleet monitoring and data-driven service tools is an advantage.
• Strong analytical and problem-solving skills; clear communication to customers and stakeholders.
• Excellent planning, prioritization, and communication skills; able to manage escalations and cross-functional collaboration.
• Fluent in English; additional European languages are advantageous.

Responsibilities

• Lead and coordinate the remote service team, including planning, prioritization, coaching, and execution of T2/T3 support activities.
• Serve as the key operational and technical focal point, collaborating closely with Field Service, Quality, Software, Product, and local service teams.
• Ensure outstanding customer service delivery by driving SLA performance, managing escalations, and maintaining high service quality standards.
• Oversee proactive monitoring of charger fleets and use data-driven insights to improve reliability, availability, and customer outcomes.
• Drive the diagnosis and resolution of complex technical issues, ensuring thorough troubleshooting, clear documentation, and effective field guidance.
• Lead and support software rollouts, updates, campaigns, and configuration changes while managing associated risks and follow-up activities.
• Develop team capabilities through coaching, knowledge sharing, and continuous improvement of processes, tools, and ways of working.
• Contributes to the growth of ABB's remote service business by identifying service improvement opportunities, strengthening customer relationships, and supporting a scalable operating model.

Skills

Team leadership

Remote troubleshooting

Electrical systems knowledge

CRM (Salesforce)

Analytical skills

Communication

English fluency

Education

Bachelor’s or Master’s degree in Electrical Engineering / related field

Tools

Salesforce

Job description

ABB E-mobility is seeking a Remote Service Team Lead for EU operations. You will lead a remote service team delivering SLA-driven support for EV charging infrastructure across Europe, coordinating with Field Service, Quality, Software, and Product teams.

The role requires a technical degree, strong leadership, English fluency, and experience with remote troubleshooting and CRM tools. Hybrid work in Europe with strong growth opportunities.