Remote BMC Remedy/Helix Developer - ITSM & Integrations

General Dynamics Information Technology, Inc.; Netherlands; Remote; EUR 114,000 - 154,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan

401(k) plan

Job summary

General Dynamics Information Technology, Inc. seeks a seasoned BMC Remedy/Helix Developer to transform government software projects. You’ll guide application capability, gather requirements, write design artifacts, and build integrations using Helix tools, REST APIs, and LDAP interfaces.

Role requires Interim Secret security eligibility, 5+ years of software experience, and familiarity with ITIL processes. This position supports a remote US workforce with strong collaboration and ongoing sprint

Qualifications

• 5+ years of software development experience.
• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
• Experience with SAAS solutions or AWS Cloud environments.
• Experience with BMC Remedy version 23.x or higher.
• ITIL methodologies familiarity is a plus.
• Experience with Helix/Remedy application processes.

Responsibilities

• Provide accurate technical guidance on application and integration capability.
• Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data.
• Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
• Develop Digital Workplace Service Offerings
• Work incident assignments and maintain SLA adherence; create follow-on change requests and Jira stories
• Coordinate change requests and maintain Production environment; meet KPI thresholds
• Multi-task on projects including customer onboarding and sustainment
• Identify gaps between out-of-the-box workflow and custom requirements
• Work with teams to minimize customization and maintain configuration control practices

Skills

Application Processing

BMC Helix

BMC Remedy

BMC Remedy ITSM

Developer Studio

CompTIA Security+ CE

Education

BS degree

Tools

SAAS solutions

AWS Cloud

Job description

General Dynamics Information Technology, Inc. seeks a seasoned BMC Remedy/Helix Developer to transform government software projects. You’ll guide application capability, gather requirements, write design artifacts, and build integrations using Helix tools, REST APIs, and LDAP interfaces.

Role requires Interim Secret security eligibility, 5+ years of software experience, and familiarity with ITIL processes. This position supports a remote US workforce with strong collaboration and ongoing sprint