Supply Chain Excellence Specialist I

LyondellBasell; Rotterdam; Hybrid; EUR 55,000 - 76,000; Full time

Benefits offered by this job

Global Remote Work Policy (up to 2 WFH

Job summary

LyondellBasell is seeking a motivated Supply Chain Excellence Specialist - Customer Service to join our Global Supply Chain Center of Excellence. You will develop and implement process improvements, analyze data, and lead COE projects with guidance from your manager.

You will bring a Bachelor's in a related field, 3+ years in Customer Service in a multinational context, and experience with SAP S/4HANA, Lean/Six Sigma, and data-analysis tools such as Excel, Celonis and Power BI.

Qualifications

• Bachelor's degree in SCM, BA, or related field.
• 3+ years of experience in Customer Service in a manufacturing/process environment.
• Experience supporting SAP S/4HANA transition or implementation.
• Lean, Six Sigma (Yellow Belt) or Agile knowledge; willingness to deepen expertise.
• Proficiency with Excel, Celonis and Power BI for data analysis.
• APICS CPIM/CSCP certification preferred.

Responsibilities

• Develop and maintain relationships with key users and regional teams.
• Lead improvement projects with COE methods, clear scope, and stakeholder alignment.
• Identify areas for improvement and implement cost-saving solutions.
• Escalate issues outside standard practice with analysis and options.
• Gather and analyze supply chain data to identify trends and improvements.
• Research emerging trends and technologies to inform recommendations.
• Apply process standards, documentation and KPIs; flag gaps.
• Build expertise in Lean, Six Sigma and continuous improvement methods.

Skills

Data analysis

Communication

Problem solving

Teamwork

Education

Bachelor's degree in Supply Chain Management, Business Administration, or related field

Tools

SAP S/4HANA

Excel

Power BI

Celonis

Job description

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

A Day in the Life

We are seeking a motivated and detail-oriented Supply Chain Excellence Specialist - Customer Service to join our team at the Global Supply Chain Center of Excellence. You will be responsible for developing and implementing process improvements, analyzing data to inform decision-making, and contributing to the development of best-in-class supply chain practices. In this role, you will lead well-defined improvement projects within an assigned process area, applying established COE methods and standards, with regular guidance and coaching from your manager.

Key Responsibilities

• Develop and maintain relationships with key users and site or regional teams to drive collaboration and mutual benefit.
• Lead improvement projects with a clear scope, using established COE methods, with regular guidance on approach, prioritization and stakeholder alignment
• Identify areas for improvements within an assigned process area and implement solutions to enhance efficiency and reduce costs
• Escalate issues outside standard practice to your manager, together with your analysis and options.
• Gather and analyze supply chain data to identify trends, patterns, and areas for improvement.
• Conduct research on emerging trends and technologies in the field of supply chain management to inform recommendations for process improvements.
• Apply existing process standards, documentation and KPIs, and flag gaps or inconsistencies.
• Build expertise in the domain and in continuous improvement methods (Lean, Six Sigma)

You Bring This Value

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field or equivalent experience in a large multinational, process-industry environment.
• At least 3 years of relevant experience in Customer Service, preferably within a complex, global manufacturing or process-industry environment. Demonstrated experience in working with other regions (APAC, AFMEI).
• Demonstrated experience contributing to or leading clearly defined improvement projects under the guidance of a manager or project lead.
• Previous involvement in supporting or participating in an SAP S/4HANA transition or implementation.
• Working knowledge of continuous improvement methodologies, such as Lean, Six Sigma Yellow Belt, or Agile, with a willingness to develop further expertise.
• Proven ability to analyze data sets, translate findings into clear recommendations, and make data-driven decisions. Familiarity with data analysis tools such as Excel, Celonis, or Power BI, including the ability to analyze complex data sets.
• Professional certification in a relevant supply chain discipline, such as APICS CPIM or CSCP, is preferred.

Competencies

To be successful in this role you must recognize yourself in the following profile:

You thrive in a collaborative, team-oriented environment and enjoy working closely with colleagues and stakeholders to achieve shared goals. You are an excellent communicator, both verbally and in writing, and can present complex information in a clear, concise, and engaging way. You embrace new ways of working and are open to adopting new technologies, processes, and organizational changes.

With your strong organizational and prioritization skills, you can manage multiple competing priorities while consistently delivering high-quality results, even under pressure. Your resilience and sound judgment enable you to perform effectively in fast-paced environments, ensuring that you focus on what matters most and achieve successful outcomes. You are adaptable, proactive, and comfortable navigating change, continuously adjusting to evolving business needs and working practices.

Candidates Will Be Assessed On The Following LYB Competencies

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

What We Offer

• We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results.
• You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network.
• In addition, we offer you a competitive salary package.
• The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.
• LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

The recruitment process consists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process as well.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

Compensation Disclosure

The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. Please note that the compensation and benefits listed below are only applicable for Netherlands (NL) payroll offers. The anticipated salary range for this full-time position is €55,440.00 - €76,230.00. The starting compensation will be determined based on skills, experience and qualifications.