Regional Manager, Project Management - Europe & APAC

Emsere; Leiden; Remote; EUR 110,000 - 160,000; Full time

Job summary

Emsere is seeking a Regional Manager, Project Management for Europe and APAC. You will lead and develop the regional Project Management team, ensuring delivery of high-quality services and strong customer satisfaction.

You will work with the Director of Project Management and cross-functional stakeholders to build a scalable regional organisation that supports people, customers and growth. You will oversee operations, capacity planning and continuous improvement while championing quality and

Qualifications

• Proven experience leading and developing high-performing teams.
• Experience in Project Management, Operations or Customer Success, preferably in regulated environments.
• Experience managing multiple priorities across geographically dispersed or international teams.
• Strong customer relationship and stakeholder management skills.
• Experience driving operational improvements and change initiatives.
• Strong communication, influencing and interpersonal skills.
• Strategic thinking with strong operational execution.
• Data-driven and analytical decision-making.
• Strong organisational and prioritisation skills.
• Commercial awareness and a customer-focused mindset.
• Continuous improvement mindset and navigating ambiguity.
• Excellent written and verbal English.

Responsibilities

• Lead and develop regional PM Managers and Project Assistants, fostering a high-performing culture and ensuring effective resource and capacity planning.
• Oversee regional PM operations, monitor performance and capacity, and drive process and system improvements.
• Act as senior escalation point, support strategic customer relationships and collaborate with Commercial teams to enhance satisfaction, retention and growth.
• Contribute to departmental strategy and cross-functional initiatives using data and insights for continuous improvement.
• Promote quality, compliance and accountability while building strong relationships across Commercial, Operations, Finance, IT, Quality and Senior Leadership.

Education

Bachelor's degree in Business, Life Sciences, Project Management or related discipline

Job description

Your mission

As Regional Manager, Project Management - Europe & APAC, you will lead and develop our regional Project Management team and ensure the successful delivery of high-quality project management services to our customers.

You will combine strong people leadership with operational oversight and customer management. Your mission is to create a high-performing team, drive operational excellence, strengthen customer relationships and continuously improve the way we work.

Working closely with the Director of Project Management and cross-functional stakeholders, you will help build a scalable regional organisation that supports our people, customers and continued business growth.

Job description

As Regional Manager Project Management you will:

• Lead and develop the team: Coach and develop Project Managers and Project Assistants, foster a high-performing culture, support performance and development, and ensure effective resource and capacity planning.
• Drive operational excellence: Oversee regional Project Management operations, monitor performance and capacity, and drive improvements in processes, systems and ways of working.
• Champion our customers: Act as a senior escalation point, support strategic customer relationships and work with Commercial teams to strengthen customer satisfaction, retention and growth.
• Support strategy and change: Contribute to departmental strategy and cross-functional initiatives, using data and business insights to drive informed decisions and continuous improvement.
• Ensure quality and collaboration: Promote quality, compliance and accountability while building strong relationships across Commercial, Operations, Finance, IT, Quality and Senior Leadership.

You will work closely with the Director of Project Management and global Project Management teams to ensure alignment, consistency and knowledge sharing across regions.

Your profile

You are a people leader who combines a strong focus on people with a pragmatic and results-oriented approach to operations. You are comfortable navigating complexity, making decisions and leading teams through change.

You bring:

• Proven experience leading and developing high-performing teams.
• Experience in Project Management, Operations or Customer Success, preferably in a regulated or service-based environment.
• Experience managing multiple priorities across geographically dispersed or international teams.
• Strong customer relationship and stakeholder management skills.
• Experience driving operational improvements and change initiatives.
• Strong communication, influencing and interpersonal skills.
• Strategic thinking combined with strong operational execution.
• A data-driven and analytical approach to decision-making.
• Strong organisational and prioritisation skills.
• Commercial awareness and a customer-focused mindset.
• A continuous improvement mindset and the ability to navigate ambiguity.
• Excellent written and verbal English.
• A Bachelor's degree in Business, Life Sciences, Project Management or a related discipline, or equivalent professional experience.

Experience within the CRO and/or pharmaceutical industry is a plus. Additional languages are an advantage.

Most importantly, you are a leader who builds trust, develops people and creates an environment where teams can perform at their best. You lead with integrity and accountability, make informed decisions and continuously look for ways to improve.

Why us?

This is an opportunity to play a key role in shaping the future of our Project Management organisation.

As Regional Manager, you will have a direct impact on our people, customers and operational performance across Europe & APAC. You will work closely with global leadership and cross-functional teams while helping to build a scalable and consistent Project Management organisation.

If you enjoy developing people, solving complex challenges, improving the way teams work and building strong customer relationships, this could be the right opportunity for you.