Regional IT Infrastructure & End-User Services Lead

American Tower; Netherlands; Remote; EUR 90,000 - 120,000; Full time

Job summary

American Tower is seeking an experienced Infrastructure Team Lead to head the European and African region's Infrastructure Analysts. You will oversee operations, act as a senior technical advisor, manage performance, service delivery, and continuous improvement aligned with global IT standards.

You will coordinate Microsoft 365 services, AD/Entra ID, Intune, and endpoint management, drive incident governance in ServiceNow, and liaise with regional and global IT leaders and external providers.

Qualifications

• Bachelor’s degree in a related field.
• 5–10 years of IT infrastructure and team leadership experience.
• Strong stakeholder management and communication skills.
• Experience managing delivery in regional or multi-country environments.
• Solid understanding of infrastructure operations and service management frameworks.
• Strong knowledge of Microsoft 365 ecosystem (Teams, Outlook, SharePoint, OneDrive).
• Experience with Active Directory and Entra ID.
• Understanding of Intune device management.
• Working knowledge of networking fundamentals (VPN, VLANs, Wi‑Fi).
• Experience with ServiceNow (incident, request, knowledge).
• Experience supporting enterprise hardware (Lenovo, Dell, etc).
• Advanced English; other local languages are a plus.

Responsibilities

• Lead, develop and manage the Infrastructure Analyst team, guiding performance and providing feedback.
• Coordinate and prioritize incidents, service requests and problem management.
• Set goals, monitor ticket queues and ensure SLA compliance and proper escalation in ServiceNow.
• Ensure applications, collaboration tools, and infrastructure services are accessible and performing.
• Oversee regional delivery of infrastructure services, including AD/Entra ID, M365, AVD when applicable.
• Open, track, and manage tickets with service providers and third-party vendors.
• Support IT asset management and maintain inventory accuracy for devices.
• Contribute to IT documentation and knowledge base improvements.
• Assist in troubleshooting hardware, software, and connectivity issues.
• Participate in on-call rotation; communicate clearly across regions.

Skills

Stakeholder mgmt

Communication skills

Regional delivery

Infrastructure operations

Microsoft 365

Active Directory / Entra ID

Intune device mgmt

Networking basics

ServiceNow

Enterprise hardware

On-call support

English proficiency

Education

Bachelor’s degree in related field

Job description

American Tower is seeking an experienced Infrastructure Team Lead to head the European and African region's Infrastructure Analysts. You will oversee operations, act as a senior technical advisor, manage performance, service delivery, and continuous improvement aligned with global IT standards.

You will coordinate Microsoft 365 services, AD/Entra ID, Intune, and endpoint management, drive incident governance in ServiceNow, and liaise with regional and global IT leaders and external providers.