Regional Delivery Manager Benelux

Vertiv; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Vertiv in Amsterdam seeks a Regional Field Delivery Manager to oversee service operations for installation, repair and maintenance of Vertiv equipment across defined regions. You will lead field delivery managers, ensure on-time service, and maintain high customer satisfaction while balancing resources and costs.

The role requires formal engineering qualification, strong leadership, and data-driven decision making.

Qualifications

• Formal engineering qualification in a related field.
• Proven experience managing field service team managers in a technical environment.
• Strong leadership, coaching and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

Responsibilities

• Lead and manage a team of Field Delivery Managers to provide Services to customers, ensuring high performance and adherence to standards.
• Drive Financial performance within the teams to meet forecasts and budget targets.
• Develop and implement operational strategies to improve delivery processes and customer service.
• Partner with support functions to align work schedules with customer demand and resource allocation.
• Conduct regular performance reviews and training sessions to maintain team effectiveness.
• Analyze delivery data to identify trends and make data-driven decisions to enhance efficiency.
• Ensure health and safety regulations and company policies are followed.
• Build and maintain relationships with key clients and stakeholders.

Skills

Team leadership

Customer relationship management

Operational planning

Safety awareness

Data-driven decision-making

Financial acumen

Education

Engineering degree

Job description

Job Description

The Regional Field Delivery Manager is responsible for overseeing and managing service operations supporting the installation, repair and maintenance of Vertiv (and legacy company) equipment on customer sites across specific geographical areas. This role ensures the efficient and timely service delivery of products while maintaining high customer satisfaction.

Responsibilities

• Lead and manage a team of Field Delivery Managers to provide Services to our customers, ensuring high performance and adherence to company standards.
• Take accountability for driving Financial performance within the teams to meet Forecasts and Budget Targets.
• Develop and implement operational strategies to improve delivery processes and customer service.
• Partner with support functions to ensure work schedules are appropriate to customer demand balanced with ensuring effective allocation of resources
• Conduct regular performance reviews and training sessions to maintain team effectiveness.
• Analyse delivery data to identify trends and make data-driven decisions to enhance operational efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Build and maintain relationships with key clients and stakeholders.

Skills & Competencies

• Team leadership and performance management.
• Customer relationship management.
• Operational planning and resource optimization.
• Safety and compliance awareness.
• Data-driven decision-making and reporting.
• Financial/commercial accumen

Qualifications

• Formal Engineering qualification in a related field
• Proven experience managing field service team managers in a technical or engineering environment.
• Strong leadership, coaching and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

Time Travel Required

• 25%

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].