Product Quality Insights Lead (Hybrid, Amsterdam)

Tiqets.com; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

International team

Amsterdam office

Annual getaway

Mental health support

Lunch buffet

Gym access

Company events

Museums discount

Pension contribution

Travel compensation

Job summary

Tiqets.com is seeking a Product Quality Monitoring Specialist to ensure our quality standards across product catalog, pricing, and reviews. You will monitor dashboards, analyze anomalies, and drive improvements with stakeholders to maintain excellent customer experiences.

The role is hybrid in Amsterdam with 2–3 days at our HQ. You will own end-to-end quality initiatives and partner with internal teams to deliver measurable impact.

Qualifications

• 2+ years of hands-on experience in operations or specialist roles.
• Strong analytical mindset with experience building Looker dashboards and reports.
• Skilled at influencing stakeholders across levels to align on critical projects.
• Highly organized, proactive, and capable of end-to-end ownership.
• Thrives in fast-moving startup/scale-up environments; e-commerce experience is nice to have.
• Clear, concise communicator who can break down complex concepts into actionable steps.
• Nice to have prior experience in e-commerce.

Responsibilities

• Monitor product quality dashboards and KPIs daily to identify non-compliant products.
• Analyze anomalies and negative trends across catalog quality, price accuracy, refunds, NPS and reviews.
• Investigate quality issues to understand root causes using data and additional research.
• Assess severity and plan appropriate follow-up actions for quality issues.
• Track issues and improvement actions to ensure quality returns to standard.
• Perform targeted quality checks and audits when data indicates potential issues.

Skills

Looker

BI dashboards

Data analysis

Stakeholder management

Ownership

E-commerce experience

Tools

Looker

Job description

Tiqets.com is seeking a Product Quality Monitoring Specialist to ensure our quality standards across product catalog, pricing, and reviews. You will monitor dashboards, analyze anomalies, and drive improvements with stakeholders to maintain excellent customer experiences.

The role is hybrid in Amsterdam with 2–3 days at our HQ. You will own end-to-end quality initiatives and partner with internal teams to deliver measurable impact.