Global Market Quality Lead – eBike & Mobility

TENWAYS E-Bike; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Commuting allowance

Product vouchers

Teambuilding budget

Training programs

Job summary

TENWAYS E-Bike in Amsterdam seeks a Market Quality Manager to monitor product performance, identify risks, and drive improvements based on market feedback. You will connect European markets with our global Quality team to ensure field data informs product and process enhancements.

The role emphasizes leading investigations, maintaining dashboards, and coordinating with Product, Quality, and After‑Sales teams to implement effective solutions.

Qualifications

• 10+ years of experience in Quality Management or Market Quality.
• Experience analysing field quality data and driving corrective actions.
• Experience in the e-bike, bicycle, consumer electronics, mobility or sports equipment industry is highly desirable.

Responsibilities

• Monitor and analyse market quality performance, including DOA and field quality data.
• Identify quality risks, trends, and recurring issues, providing actionable insights for improvement.
• Lead localized quality investigations and support root cause analysis for field issues.
• Maintain market quality dashboards and reporting to support quality decision‑making.
• Coordinate with Product, Quality, Customer Service, and After‑Sales teams to ensure effective issue resolution and continuous improvement.
• Track and evaluate the effectiveness of quality improvement actions in the market.
• Support the development of market quality processes, tools, and feedback mechanisms.

Skills

Quality management

Market quality

Stakeholder management

Root cause analysis

PDCA

8D

Fluent English

Job description

TENWAYS E-Bike in Amsterdam seeks a Market Quality Manager to monitor product performance, identify risks, and drive improvements based on market feedback. You will connect European markets with our global Quality team to ensure field data informs product and process enhancements.

The role emphasizes leading investigations, maintaining dashboards, and coordinating with Product, Quality, and After‑Sales teams to implement effective solutions.