Product manager for digital collections

ING Nederland; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

13-я зарплата

Годовая отпускная выплата 8%

Гибридная работа

Пенсионный план

BIS взносы

Job summary

ING Nederland ищет менеджера продукта, который будет совмещать фокус на клиенте с сильной привязкой к цифровым продуктам, экспериментам и инновациям. В составе команды вы будете проектировать и улучшать цифровые пути, помогающие клиентам предотвращать и решать финансовые трудности самостоятельно.

Обязательно 3+ года опыта в управлении цифровыми путями и взаимодействии с инженерами и аналитиками. Важно владение голландским и английским языками; опыт в A/B тестировании приветствуется, гибридный

Qualifications

• Требуется опыт работы в управлении продуктами или цифровыми путями не менее 3 лет.
• Умение работать с анализа поведения клиентов, данных и метрик.
• Свободное владение голландским и английским языками.

Responsibilities

• Владение и улучшение клиентских путей в приложении ING и на веб‑канале для клиентов с финансовыми трудностями.
• Руководство развертыванием глобальных цифровых решений в нескольких странах с адаптацией под локальные нужды.
• Перевод инсайтов клиентов, данных поведения и рыночных трендов в инновационные цифровые предложения.
• Работа с инженерами, аналитиками и операционными специалистами над дизайном, построением, тестированием и оптимизацией цифровых путей.
• Стимулирование экспериментов и непрерывного улучшения через исследования клиентов, A/B тестирование и Data‑driven решения.

Job description

Описание:

For ING Collections NL, we're looking for a Product Manager who combines customer obsession with a strong affinity for digital products, experimentation and innovation. Together with engineers, data analysts and operational experts, you'll design and improve digital journeys that help customers prevent and resolve financial difficulties independently.

Задачи:

Own and improve customer journeys across the ING App and Web channels for customers with (potential) financial difficulties. Lead the rollout of global digital solutions across multiple countries, adapting them to local needs while ensuring scalability and consistency. Translate customer insights, behavioural data and market trends into innovative digital propositions and solutions. Work closely with engineers, analysts and operational colleagues to design, build, test and optimise digital journeys. Drive experimentation and continuous improvement through customer research, A/B testing and data-driven decision making. Identify opportunities to increase customer self-service, reduce friction and improve customer outcomes. Influence customer behaviour through smart digital interventions, communication and journey design. Connect stakeholders across ING to align customer, business and technology perspectives.

Требования:

Bring at least 3+ years of experience in customer experience, product management or digital journey management, including one to two years contributing to large-scale projects and complex deliveries. This enables you to navigate dependencies and turn plans into tangible results. Translate customer needs, behavioural insights and data into effective digital journeys and measurable improvements. Bridge business and IT by defining clear requirements and working closely with engineers throughout development and testing. Navigate complex stakeholder environments and align customer, business, operational and technology perspectives. Apply an analytical, experimental mindset and work effectively in an Agile environment. Communicate fluently in Dutch and English. Будет плюсом: Experience with customer research, A/B testing, conversion optimisation or CMS platforms such as Bloomreach is an advantage

Условия:

We offer a brand-new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture. We want to make sure that it’s possible for you to strike the right balance between your career and your private life. A salary tailored to your qualities and experience Individual leave: 24+2 individual holiday days based on 36 hr workweek Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid) 13th month salary 8% Holiday payment Individual Savings Contribution (BIS), 3.5% of your gross annual salary Attractive pension scheme Hybrid working to blend home working for focus and office working for collaboration and co-creation