product manager in global fraud services

ING Nederland; Amsterdam; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Vacation days 25–28

Pension scheme

13th month salary

8% Holiday pay

Personal growth and challenging work

Informal working environment

Résumé du poste

ING Global Fraud department ищет опытного руководителя продукта, который будет отвечать за развитие сервисов глобальной службы защиты от мошенничества. Ваша работа — превращать локальные потребности в масштабируемые решения, сотрудничать с регионами и руководить инициативами по цифровизации и автоматизации процессов.

Идеальный кандидат обладает опытом ведения сложных проектов, сильными навыками управления стейкхолдерами и ориентацией на результат, а также владением английским и голландским

Qualifications

• Требуется степень магистра и не менее 5 лет опыта в управлении продуктами/ delivery.
• Опыт работы с многократно complicated стейкхолдерами и гармонизацией между странами.
• Умение переводить локальные требования в масштабируемые глобальные решения и работать над цифровизацией процессов.
• Знание английского и голландского языков на уровне устной и письменной речи.

Responsabilités

• Постоянное улучшение процессов управления мошенничеством, упрощение и цифровизация путей клиента и сотрудников.
• Сотрудничество с странами ING для понимания локальных задач и разработки масштабируемых решений.
• Продвижение автоматизации и внедрения ИИ для сокращения ручной работы и ускорения решений.

Connaissances

Product management

Stakeholder management

Cross-country collaboration

Data-driven decisions

AI and automation interest

Ownership and initiative

Growth mindset

English and Dutch fluency

Formation

Master’s degree

Description du poste

Описание

ING’s Global Fraud department protects customers and their finances by preventing and detecting fraud across ING countries. The Fraud Management Services Product Team improves support for customers and colleagues throughout the fraud journey, from suspected fraud through case resolution.

Задачи

• Continuously improve fraud management processes and services by simplifying, standardizing, and digitizing customer and employee journeys
• Collaborate with ING countries, primarily Retail countries, to understand local challenges and translate them into scalable solutions for global adoption
• Drive automation and AI adoption to reduce manual work, improve decision-making, and deliver faster, more consistent customer outcomes
• Work with technology, operations, and fraud experts to turn strategic objectives into product improvements and capabilities
• Use data and customer insights to identify opportunities, validate solutions, and measure the impact of changes
• Design workflows, tools, and services that reduce cognitive load for fraud specialists and help them focus on customers and fraud cases
• Own one or more global fraud services and drive adoption, performance, and continuous improvement across multiple countries

Требования

• Master’s degree
• At least five years of experience in product management, product delivery, or a related field
• Experience leading initiatives in complex stakeholder environments
• Ability to translate local needs into scalable global solutions and drive harmonization across countries
• Ability to adapt technical detail to different audiences and design solutions around customer and colleague needs
• Affinity with digitalization, workflow automation, AI, and data-driven decision-making; curiosity about how emerging technologies create business value; customer‑centric mindset
• Excellent stakeholder management and influencing skills; ability to align diverse groups and present recommendations to senior management
• Strong ownership, proactive improvement, alignment, and initiative delivery from idea to implementation, with a hands‑on approach to measuring impact and improving outcomes
• Growth mindset, continuous learning, openness to feedback, and willingness to help others grow
• Fluent spoken and written English and Dutch
• Будет плюсом: experience in fraud management

Условия

• 25–28 Vacation days depending on contract
• Pension scheme
• 13Th month salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• Informal working environment with innovative colleagues