Product Consultant

LearnPro Group; Delft; On-site; EUR 55,000 - 80,000; Full time

Benefits offered by this job

Mobile phone

Laptop

Car allowance

Birthday day off

Pension contribution 50%

Annual holiday allowance 8% of gross

Leave: 20 statutory + 4 non-statutory

Job summary

XVR, part of LearnPro Group, is seeking a Senior Product Consultant based in Delft, NL, a full-time role with international travel. You will guide clients through demonstrations, onboarding and ongoing success of the XVR simulation platform, working closely with Sales, Support and the 3D team.

Responsibilities include delivering tailored demos, training sessions and maintaining demo environments, plus coordinating bespoke projects and conducting quarterly client check-ins.

Qualifications

• HBO level of working and thinking or equivalent.
• Experience as a consultant, trainer, product consultant or similar, ideally in software, simulation or learning technology.
• Experience giving presentations, training sessions and software demonstrations tailored to client needs.
• Experience of project-based work, including coordinating work delivered by a specialist team.
• Strong organisational skills to manage a varied group of clients at different stages.
• Commercial mindset with a focus on client success.
• Proficient in Dutch and English (German is a plus).
• Willingness to travel regularly, nationally and internationally.

Responsibilities

• Deliver product demonstrations tailored to each client's needs.
• Support Sales as product expert in client meetings and answer product/technical questions.
• Build and maintain a library of demo scenarios and tutorials.
• Attend client events and trade fairs.
• Coordinate bespoke scenarios and virtual environment projects with the 3D team.
• Onboard, train and advise new clients and provide adoption training.
• Introduce clients to community website, support centre, webinars and workshops.
• Maintain client contact records and quarterly health check with existing clients.

Skills

Client focus

Strong communication

Presentations

Training experience

Consulting experience

Project coordination

Dutch + English

Willingness to travel

Education

HBO level or equivalent

Job description

This role is based in Delft, Netherlands Full-time with International travel required.

Make a difference to how emergency services train

Do you have an affinity with the fire service, police, ambulance services or other emergency services? Do you enjoy combining technology, training and client advice? And are you just as comfortable speaking in front of a group as you are working with a client to find a solution?

Then we're looking for you as a Senior Product Consultant at XVR, part of LearnPro Group.

As a Product Consultant, you'll be a product specialist, adviser and trainer all rolled into one. You'll guide clients through their whole journey with us, from a strong first product demonstration through to onboarding, training and making a success of the XVR simulation platform.

What will you be doing?

• Get to know each prospect's sector, use case and way of working, and turn their needs into XVR applications.
• Design and deliver product demonstrations built around what each client actually needs, rather than following a set script.
• Support the Sales team as the product expert in client meetings, and answer detailed product and technical questions with confidence.
• Build up and maintain a library of demo scenarios and environments, and keep demo and tutorial videos up to date.
• Attend client events and trade fairs.
• Co-ordinate bespoke projects for scenarios and virtual environments.
• Work closely with Sales, Support and the 3D team.
• Onboard, train and advise new clients, including face-to-face adoption training that fits their sector and size.
• Introduce clients to the XVR community website, support centre, monthly webinars, User Group Meeting and training workshops.
• Stay in regular contact with clients: quarterly check-ins with new clients, and a yearly health check with existing clients. This keeps XVR part of their everyday training.
• Brief clients on new releases and run refresher training, in person or online.
• Coordinate bespoke scenario and virtual environment projects delivered by our 3D team.
• Spot where clients could get more out of XVR and share those opportunities with Sales.

Across the role

• Deliver workshops and webinars, and attend client events and trade fairs.
• Pass on what you learn from clients to our Product and Sales teams to help shape what comes next.
• Keep clear records of client contact and check-ins.
• Work closely with Sales, Support and the 3D team.

Who are we looking for?

You're client-focused, a strong communicator and proactive. You listen well, ask the right questions, and can explain complex possibilities clearly and with enthusiasm.

You must have:

• A higher vocational education (HBO) level of working and thinking, or equivalent.
• Experience as a consultant, trainer, product consultant or similar, ideally in software, simulation or learning technology.
• Experience giving presentations, training sessions and software demonstrations, ideally tailored to each client's needs.
• Experience of project-based work, including coordinating work delivered by a specialist team.
• Strong organisational skills, so you can manage a varied group of clients at different stages.
• A commercial mindset combined with a real focus on client success.
• Good spoken and written Dutch and English.
• German, or a willingness to learn it (a plus).
• Willingness to travel regularly, both nationally and internationally.
• An interest in virtual reality, simulation and serious gaming.

Advantageous:

• Experience in the fire service, police, ambulance service or other emergency services, or in public sector training more widely.

What do we offer?

A varied role in an international software organisation where technology and the world of emergency services come together. You'll have plenty of freedom, responsibility and room to use your initiative.

This is a 12-month fixed term role to start.

20 days of statutory leave per calendar year

4 days of non statutory leave per calendar year

Annual holiday allowance of 8% of gross salary

Birthday day off

Employer participates 50% of the pension contribution.

Mobile phone, laptop & car allowance available

Do you listen like a consultant, present like a trainer and think in terms of the client's success?

Then we'd love to meet you.