Principal Technician, ICT End Systems (On-Call Level 2 Support) for NATO with security clearance

WLG; Den Haag; On-site; EUR 60,000 - 90,000; Full time

Job summary

WLG in The Hague is seeking a senior ICT technician to manage on-site end systems, servers, and the network paths that connect them. You will take immediate action when tickets cannot wait, ensuring systems remain available and secure.

You will install, monitor, tune, and upgrade systems, maintain networks, perform log analysis and packet captures, and provide second-line support on a rotating schedule, including after-hours work. Excellent English and ITIL training are valued.

Qualifications

• Proven track record maintaining ICT end systems in a large, security-conscious organisation.
• Experience with server/storage hosting platforms and redundancy.
• Network fault-finding across TCP/IP, VPN, VLAN, DNS.
• Log analysis and packet capture habit; scripting in Python or shell.
• ITIL training, professional English, and on-call readiness.

Responsibilities

• Installing, configuring and retiring systems and software, proving each installation works and recording locations.
• Monitoring operational systems for resource use and failures, tuning and rolling out updates with fall-back.
• Maintaining and configuring network components, diagnosing faults with proper methods and tools.
• Providing second-line resolution against agreed targets on a rota that covers after-hours.
• Supporting engineering change to the service including design, test and on-site work.

Skills

ICT end systems

Server/storage config

Network troubleshooting

Python/shell scripting

ITIL training

Tools

Python

Bash

Job description

The systems are watched around the clock. Somebody has to be that somebody. This is the senior technician seat inside an on-site service team in The Hague. You would hold the ICT end systems, the servers behind them and the network paths between them - and take the immediate response when a ticket cannot wait.

What You Would Be Doing

• Installing, configuring and retiring systems and software, proving each installation works and keeping the record of what is where
• Monitoring operational systems for resource use and failures, tuning them, and rolling new system software versions through test with a fall-back ready
• Maintaining and configuring network components, and diagnosing faults with the right methodology and the right tools
• Providing second-line resolution against agreed response targets, on a rota that covers hours outside the office day
• Supporting engineering change to the service - design, test and on-site work - alongside the operational load

What you would bring

• A strong track record maintaining ICT end systems in a large, security-conscious organisation
• Server and storage work: hosting platforms, disk and controller configuration, redundancy
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration
• Log analysis and packet capture as a habit, not a last resort; scripting in Python, shell or similar
• ITIL training, professional English, and the temperament for on-call work

Why this one is worth a look

It is a senior technical seat with real ownership, in a team where the on-call rota is shared rather than dumped, and it runs from a standing framework rather than a one-off project.