Platform Product Manager for Global CS

Booking.com; Amsterdam; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Commuting allowance

Learning platforms

Headspace access

Genius Level 3 discounts

Job summary

Booking.com is seeking a Technical Product Manager for the Customer Service Platform to own and evolve foundational platform capabilities enabling global-scale support operations. You will drive cross-functional collaboration across product, engineering, architecture, and external partners to deliver scalable, reliable platform services.

The role is individual contributor with significant cross-functional influence, focusing on modernising the customer service landscape and balancing technical

Qualifications

• Minimum 3 years in technical Product Management, managing large scale technical/platform products.
• Ability to articulate complex technical concepts to non-technical stakeholders.
• Strong communication and stakeholder management skills across levels.
• Excellent prioritisation under time-critical situations balancing customer and business needs.
• Analytical orientation with problem-solving and structured reasoning.
• Team player with bottom-up ideation.
• Experience with third-party enterprise platforms and vendor management is an advantage.

Responsibilities

• Own and lead the Platform Enablement team’s product strategy, roadmap, and end-to-end delivery.
• Align and adapt the team’s roadmap to the broader tech modernisation, company strategy, and architecture.
• Define, track, and report clear product and engineering metrics to transparently communicate impact to stakeholders and senior leadership.
• Improve platform reliability, availability, resilience and performance so the ecosystem can operate dependably at global scale.
• Translate business and technical needs into a prioritised, technically grounded backlog that maximises impact.
• Engage stakeholders across CS and other business units to implement changes, ensure operationalisation and measure impact.
• Partner with engineers, data engineering, product teams and external third-party vendors to shape solutions and ship high-quality, scalable capabilities, and performance stability.

Skills

Technical Product Management

Roadmap management

Stakeholder management

Technical storytelling

Prioritisation

Analytical thinking

Team collaboration

Vendor management (advantage)

Job description

Booking.com is seeking a Technical Product Manager for the Customer Service Platform to own and evolve foundational platform capabilities enabling global-scale support operations. You will drive cross-functional collaboration across product, engineering, architecture, and external partners to deliver scalable, reliable platform services.

The role is individual contributor with significant cross-functional influence, focusing on modernising the customer service landscape and balancing technical