Pharma Logistics Control Tower Lead — Rotterdam

APM Terminals

Rotterdam

On-site

EUR 70,000 - 95,000

Full time

6 days ago

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Job summary

Maersk is seeking an experienced Senior Customer Experience Consultant - Control Tower to manage pharmaceutical and healthcare shipments in a Rotterdam GDP compliant cold chain facility. You will be the central operational contact between customers, warehouse teams, transport providers, ocean carriers, and customs partners to ensure seamless end-to-end execution.

You will coordinate inbound and outbound shipments, monitor milestones, and drive shipment visibility while maintaining service levels

Qualifications

3-5 years experience in freight forwarding within Control Tower activities.
Experience with international shipping and supply chain coordination.
Knowledge of pharmaceutical, healthcare, or temperature-controlled logistics is preferred.
Understanding of GDP requirements & Air freight is an advantage.
Experience with shipment visibility tools (TMS/WMS/ERP).

Responsibilities

Coordinate inbound and outbound customer shipments.
Maintain end-to-end shipment visibility and milestone tracking.
Manage operational exceptions, delays, and escalations.
Coordinate activities across transportation, warehouse, and ocean freight operations.
Ensure customer requirements and service levels are met inline with KPIs.