Senior Customs Operations Lead: Compliance & Optimization

APM Terminals; Rotterdam; On-site; EUR 60,000 - 95,000; Full time

Job summary

Maersk in Rotterdam seeks a Senior Customs Operations Administrator to coordinate and manage complex import, export, and transit declarations, ensuring compliance and timely clearance. You will guide junior staff, analyze data, and drive improvements across processes and systems.

As a SME, you will build strong relationships with customers and authorities, support new business implementations, and lead continuous improvement initiatives in a fast-paced, international environment.

Qualifications

• Several years of experience in customs operations or international trade compliance.
• Knowledge of import, export, transit and customs clearance procedures.
• Experience with perishables, veterinary goods, or controlled goods is an asset.
• Experience handling complex cases, audits and escalations.
• Strong communication in English; Dutch is an advantage.
• VOG background check may be required.

Responsibilities

• Coordinate and manage complex import, export, and transit declarations for timely clearance.
• Serve as a subject matter expert; provide guidance and coaching to team members.
• Investigate and resolve customs issues, minimizing risk.
• Ensure compliance with local and international regulations and internal standards.
• Build relationships with customers, authorities, carriers, and stakeholders.
• Analyze data, prepare reports, and advise on efficiency improvements.
• Own customer accounts and support new business implementations.
• Lead or participate in continuous improvement and automation projects.
• Support onboarding, training, and knowledge sharing within the team.
• Contribute to workload planning and achievement of team goals.
• Ensure timely completion of financial activities related to customs brokerage.

Skills

Customs operations expertise

Import/export procedures

Regulatory compliance

Analytical skills

Stakeholder management

English communication

Dutch language (advantage)

Tools

Customs declaration systems

Trade compliance software

Job description

Maersk in Rotterdam seeks a Senior Customs Operations Administrator to coordinate and manage complex import, export, and transit declarations, ensuring compliance and timely clearance. You will guide junior staff, analyze data, and drive improvements across processes and systems.

As a SME, you will build strong relationships with customers and authorities, support new business implementations, and lead continuous improvement initiatives in a fast-paced, international environment.