Senior Customs Operations Lead

Maersk; Rotterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

Maersk in Rotterdam is seeking a Senior Customs Operations Administrator to coordinate and manage complex import, export and transit declarations, ensuring full regulatory compliance. You will act as a subject matter expert within the team and mentor less experienced colleagues.

You will build strong relationships with customers, customs authorities, carriers and internal stakeholders, analyze data, drive process improvements and support implementation of new business and changes.

Qualifications

• Several years of experience in customs operations or international trade compliance.
• Strong knowledge of import, export, transit, and customs clearance procedures.
• Experience with complex customs cases, audits, and escalations.
• Ability to coach and support team members.

Responsibilities

• Manage and oversee complex import, export, and transit declarations, ensuring accuracy, compliance, and timely clearance of goods.
• Act as a subject matter expert for customs-related queries, providing guidance, coaching, and support to team members.
• Identify, investigate, and resolve customs-related issues, minimizing operational and financial risk.
• Ensure compliance with local regulations and internal standards.
• Build and maintain relationships with customers, customs authorities, carriers, and internal stakeholders.
• Analyze operational data and prepare reports with recommendations to improve efficiency and compliance.
• Take ownership of customer accounts and support implementation activities for new business and process changes.
• Lead or participate in continuous improvement initiatives, automation projects, and customs-related transformations.
• Support knowledge sharing, onboarding, and training activities within the team.
• Contribute to operational planning, workload distribution, and achievement of team performance objectives.
• Ensure all financial activities related to customs brokerage are completed accurately.

Skills

Customs operations

Import/export procedures

Compliance management

Stakeholder management

Problem solving

Mentoring / coaching

English communication

Dutch (adv.)

Tools

Customs declaration systems

Job description

Maersk in Rotterdam is seeking a Senior Customs Operations Administrator to coordinate and manage complex import, export and transit declarations, ensuring full regulatory compliance. You will act as a subject matter expert within the team and mentor less experienced colleagues.

You will build strong relationships with customers, customs authorities, carriers and internal stakeholders, analyze data, drive process improvements and support implementation of new business and changes.