Patient Services Representative Dutch, German and English

KRK Medtronic BV (NLT); Onderste Caumer; On-site; EUR 36,000 - 54,000; Full time

Job summary

Medtronic Netherlands is seeking a patient contact center specialist to provide non-clinical support for users of our cardiac devices, remote monitoring solutions, and related products. You will educate patients, answer questions by phone, and ensure accurate logging of calls while maintaining high-quality care across European patients.

The role emphasizes continuous learning, collaboration within a diverse team, and opportunities to contribute to process improvements and patient satisfaction

Qualifications

• Excellent communication skills via phone in Dutch, German and English.
• Empathic and patient-focused approach with strong problem-solving abilities.
• Positive, culturally sensitive attitude and quick learner of new technologies.
• Solid computer skills and ability to learn new applications rapidly.
• Experience in patient support or contact center/technical support is advantageous.

Responsibilities

• Be a trusted partner educating and answering first level technical and lifestyle-related questions to our patients mainly via phone.
• Escalate unresolved issues to second level technical staff and monitor cases to resolution.
• Log caller information accurately in our systems following applicable regulations.
• Maintain up-to-date knowledge of our products and therapies through coaching and self-learning.
• Contribute to department goals and your own professional growth.

Skills

Phone communication

Empathy

Cultural sensitivity

Tech savviness

MS Office

Patient support

Tools

MS Office

Job description

A Day in the Life

Make an impact on thousands of patients lives by becoming part of our Patient Contact Center team. We are here to offer non-clinical support to people who are using any products from our wide, innovative portfolio consisting of cardiac implanted devices as well as hardware or app-based patient monitoring solutions. We are based in the Netherlands but interact with patients from all over the continent. Our motivation is to be a trusted partner in personalizing remote patient care. We take pride and gratitude in going above and beyond by helping patients, making them feel heard, more comfortable, and valued. We embrace diversity and an inclusive work environment and are therefore a very diverse team with different backgrounds. Regardless of whether you have a question, a challenging case or a tough day, you can always count on someone to have your back. Whilst taking calls will be your main responsibility, this is far from your typical call center job. We focus on making sure that our work results in good quality care for our patients, and not in reaching a certain number of calls per day. This is why the job is bringing fulfilment to your colleagues today. So, what are the patients calling us about? We work with people who have a cardiac device implanted in their body, or their relatives/caregivers. We educate and help with a broad variety of questions they might have and with the set-up of personalized remote monitoring systems. A constant is the continuous evolution over time of the service we offer, and the products used. We work on activities that will make us function better as a team. Anyone who sees an opportunity for improvement is invited to speak up. Calmer periods during the day give the opportunity to work on bigger or smaller projects, giving you an opportunity to show or learn preferred skills.

• Be a trusted partner, educating and answering first level technical and lifestyle-related questions to our patients mostly via the phone
• In cases where a resolution cannot be provided on the spot, you **escalate** to second level technical staff and follow the case to make sure it gets resolved
• Ensure that the information about the call you have received is logged properly in our system. This is done according to the regulations and quality requirements that apply to a medical device company such as Medtronic
• Maintain an up-to-date knowledge on our products and therapies. You will receive coaching and trainings to do this, yet we expect that you take your responsibility to learn and apply new knowledge very seriously
• Contribute to the goals we set to improve as a department, as well as for your own personal growth

We work mainly during typical office hours; however our work schedule may need to reflect that we are supporting patients in different European countries.

Required Knowledge and Experience:

• Excellent communication skills via phone in Dutch, German and English
• Solid empathic and people skills demonstrating patience and analytical problem-solving skills
• Positive, culturally sensitive attitude combined with the ability to quickly learn new technologies and applications
• Computer and tech savviness, ability to quickly learn new technologies and applications
• MS Office
• A background in providing patient support, experience in service focused areas and work experience in a contact center or technical support are considered advantages in this role.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

• Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 35,680.00 EUR - 53,520.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail] To request removal of your personal information from our systems please email [e-mail]