Order Processing and Office Administration – 100 % (f/m/d)

Hamilton Bonaduz AG; Eindhoven; Hybrid; EUR 38,000 - 54,000; Full time

Job summary

Hamilton Bonaduz AG in Eindhoven is seeking an Order Processing and Office Administration professional (100%) to manage customer sales orders, invoices, and coordination with the HQ. The role requires ERP experience, CRM familiarity, and strong Office skills.

You will support project teams, track delivery schedules, and handle day-to-day office operations; fluency in Dutch and English is required, French a plus.

Qualifications

• At least 3 years of experience in customer service, order processing, or office administration.
• Experience with ERP systems, preferably Microsoft Dynamics 365 (D365), and CRM platforms.
• Proficient in Microsoft Office applications.
• Strong customer service mindset with attention to detail.
• Hands-on, proactive, and able to work independently.
• Well-organized with strong problem-solving and communication skills.
• Fluent in Dutch and English (B2/C1 certificate); French is an advantage.

Responsibilities

• Create, process, and manage customer sales orders and distribute to Headquarters.
• Monitor communications and maintain project plans with Project Managers.
• Track and monitor delivery schedules and communicate delays.
• Prepare customer invoices and coordinate customs documentation.
• Generate invoices for service activities and after-sales services.
• Coordinate spare parts and stock supply for Field Service Engineers.

Skills

Customer service

Order processing

Office administration

Attention to detail

Communication skills

Independent

Proactive

Well-organized

Dutch language

English language

Tools

Microsoft Dynamics 365 (D365)

CRM platforms

Microsoft Office

Job description

Order Processing and Office Administration – 100 % (f/m/d)

Business Area Supply Chain

Job Type Indefinite Worker

Reference number JR-6188

True to the vision “We drive innovation to improve people’s lives”, the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

At our site in Eindhoven , we sell state-of-the‐art process measurement technology for customers in the biopharmaceutical, chemical and brewery industry, as well as pipetting robots to automate liquid handling processes for the pharmaceutical and food industry through to cell and DNA research.

How you can make a difference :

• Create, process, and manage customer sales orders, ensuring accurate and timely distribution to the relevant teams at Headquarters
• Monitor project‑related communications and maintain project plans in close collaboration with Project Managers and Project Leaders
• Track and monitor delivery schedules to ensure on‑time execution and proactively communicate any delays or issues.
• Prepare customer invoices and coordinate customs clearance documentation when required
• Generate invoices for technical service activities, preventive maintenance visits, repairs, and other after‑sales services.
• Create and manage purchase orders in accordance with business requirements and internal procedures
• Coordinate spare parts and stock supply for Field Service Engineers, including ordering materials from Headquarters and arranging shipment to service personnel
• Prepare quotations for service contracts, preventive maintenance agreements, repairs, and other service‑related activities in collaboration with the Service Organization
• Support cross‑functional teams by performing a variety of administrative, coordination, and office support tasks
• Manage day‑to‑day office operations, serving as the primary point of contact for incoming telephone calls, emails, and general customer inquiries
• Provide administrative support to the Sales and Service teams to ensure efficient business operations and high levels of customer satisfaction

That’s what you bring along :

• At least 3 years of previous experience in customer service, order processing, or office administration
• Experience with ERP systems, preferably Microsoft Dynamics 365 (D365), and CRM platforms
• Proficient in Microsoft Office applications
• Strong customer service mindset with excellent attention to detail
• Hands‑on, proactive, and able to work independently
• Well‑organized with strong problem‑solving and communication skills
• Fluent in Dutch and English (B2/C1 certificate), both written and verbal; French is an advantage

Do you share our values and feel at home in a cooperative and down‑to‑earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. If you have any questions, please contact us at [e-mail] with the following details:

Reference: JR-6188/

Riding teaches you patience and that progress takes time. I also take that in my job. Sometimes you have to take a step back in order to move forward in the long term.

Martin Zimmermann from Trin loves challenges – whether as a Lifecycle Engineer at Hamilton or as a mountain guide in the Alps. His experiences in the mountains also help him advance in his job.

I analyze the currents and anticipate their effects on the boat. The same level of preparation is crucial for an installation – nothing can go wrong.

Riding teaches you patience and that progress takes time. I also take that in my job. Sometimes you have to take a step back in order to move forward in the long term.

Martin Zimmermann from Trin loves challenges – whether as a Lifecycle Engineer at Hamilton or as a mountain guide in the Alps. His experiences in the mountains also help him advance in his job.

I analyze the currents and anticipate their effects on the boat. The same level of preparation is crucial for an installation – nothing can go wrong.

Riding teaches you patience and that progress takes time. I also take that in my job. Sometimes you have to take a step back in order to move forward in the long term.