Operations Specialist - Technical Service & Process Improvement

Sentior, Ltd.; Netherlands; Remote; EUR 33,000 - 52,000; Full time

Job summary

Johnson & Johnson Nederland seeks an Operations Specialist to support the Technical Service department, ensuring smooth processes and timely repair activities. You will coordinate service operations, manage data in the Service system, and collaborate with internal and external stakeholders to maintain KPI targets and efficient workflows.

The role requires a Bachelor's degree or Diploma with at least 1 year of relevant experience, plus proficiency in Excel/Word and familiarity with ERP/SAP or

Qualifications

• Bachelor’s degree or Diploma in any field with minimum 1 year of work experiences.
• Experience and interest in Sales operations, service and repair operations, project operations, project coordination or manufacturing operations.
• Proficient in Microsoft Excel and Word; experience with ERP, SAP or Service systems is an advantage.

Responsibilities

• Support the Operation aspect of the Service department to deliver service and repair activities for our customers.
• Coordinate repair activities to ensure service and repair activities are completed within defined KPIs.
• Work with internal and external stakeholders.
• Involve in operations matter related shipping and receiving activities for equipment repair, spare parts and tools.
• Coordinate shipment, return, receiving activities.
• Maintain accurate and timely operational data and repair reports in the Service system.
• Perform data analysis and provide recommendations to support process improvement.

Skills

Microsoft Excel

Microsoft Word

ERP/SAP experience

Education

Bachelor’s degree or Diploma

Tools

ERP/SAP

Job description

Johnson & Johnson Nederland seeks an Operations Specialist to support the Technical Service department, ensuring smooth processes and timely repair activities. You will coordinate service operations, manage data in the Service system, and collaborate with internal and external stakeholders to maintain KPI targets and efficient workflows.

The role requires a Bachelor's degree or Diploma with at least 1 year of relevant experience, plus proficiency in Excel/Word and familiarity with ERP/SAP or