Operations Manager the Netherlands

ICTS Group; Uithoorn; Remote; EUR 70,000 - 90,000; Full time

Job summary

Qualifications

• Experience in a supervisory or management role within an operational environment.
• Higher education qualification or equivalent level gained through experience.
• Clear communication and a coaching approach.
• Customer-focused, proactive and solution-oriented mindset under pressure.
• Good knowledge of MS Office and ability to learn new software quickly.
• Excellent command of Dutch and English.

Responsibilities

• Leading, coaching and supporting the operational teams in Belgium, the Netherlands and Poland.
• Monitoring the availability and quality of the trailer fleet, including correct inspections at handover and return.
• Organising and overseeing daily operations and rental planning in close cooperation with the workshops.
• Ensuring professional customer service, accurate administration and the proper follow-up of damage cases.
• Monitoring operational KPI’s, resolving bottlenecks and implementing improvements where needed.
• Promoting effective cooperation between operations, workshops and administration.

Skills

Supervisory experience

Operations management

Planning skills

Organisational skills

Dutch and English

Education

Higher education qualification

Tools

MS Office

ERP software

Job description

We are specialized in trailer maintenance and trailer rental and are excelling daily by delivering qualitative and efficient service. As the go-to partner for transport companies all over Europe we offer all-in-service solutions to our customers. Thanks to the daily efforts of over hundred employees in The Benelux, the UK and Poland, we have become a steady group with lots of growth perspectives.

You work from the ICTS branch in Uithoorn, the Netherlands, with regular commutes to the facilities in Belgium (Zeebrugge, Ghent or Antwerp).

Your responsibilities:

Leading, coaching and supporting the operational teams in Belgium, the Netherlands and Poland.

Monitoring the availability and quality of the trailer fleet, including correct inspections at handover and return.

Organising and overseeing daily operations and rental planning in close cooperation with the workshops.

Ensuring professional customer service, accurate administration and the proper follow-up of damage cases.

Monitoring operational KPI’s, resolving bottlenecks and implementing improvements where needed.

Promoting effective cooperation between operations, workshops and administration.

Your profile:

Proven experience in a supervisory or management role within an operational environment, preferably in transport, logistics or a technical sector.

A higher education qualification or an equivalent level gained through experience, combined with strong planning and organisational skills.

Clear communication, a coaching approach and the confidence to make decisions.

A customer-focused, proactive and solution-oriented mindset, even under pressure.

Good knowledge of MS Office and the ability to learn new software quickly.

Excellent command of Dutch and English, both written and spoken.

Our offer:

A varied management position with responsibility across several countries and teams.

An attractive salary package complemented by a range of benefits.

Plenty of room to take initiative and help shape the operational organisation.

Training and development opportunities tailored to your personal and professional growth.

An international working environment with short lines of communication and committed colleagues.