Regional Ops Lead, Fleet & Service Excellence

ICTS Group; Uithoorn; Remote; EUR 70,000 - 90,000; Full time

Job summary

Qualifications

• Experience in a supervisory or management role within an operational environment.
• Higher education qualification or equivalent level gained through experience.
• Clear communication and a coaching approach.
• Customer-focused, proactive and solution-oriented mindset under pressure.
• Good knowledge of MS Office and ability to learn new software quickly.
• Excellent command of Dutch and English.

Responsibilities

• Leading, coaching and supporting the operational teams in Belgium, the Netherlands and Poland.
• Monitoring the availability and quality of the trailer fleet, including correct inspections at handover and return.
• Organising and overseeing daily operations and rental planning in close cooperation with the workshops.
• Ensuring professional customer service, accurate administration and the proper follow-up of damage cases.
• Monitoring operational KPI’s, resolving bottlenecks and implementing improvements where needed.
• Promoting effective cooperation between operations, workshops and administration.

Skills

Supervisory experience

Operations management

Planning skills

Organisational skills

Dutch and English

Education

Higher education qualification

Tools

MS Office

ERP software

Job description