Operations Manager - Amsterdam

senndertechnologies-gmbh; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

sennder is seeking an Operations Manager to join our Amsterdam office and help deliver exceptional service to our largest key customer. You will work in our Operational department on building and managing carrier relationships and coordinating freight moves.

The role involves negotiating rates, ensuring on-time cargo execution, researching new carriers, and aligning with branch strategy while growing our footprint in Europe.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in freight forwarding or transport industry (carrier facing) preferred.
• Excellent English communication skills (verbal and written).
• Entrepreneurial character and international mindset.
• Strong ability to persuade, motivate, negotiate, and influence others.
• Ability to thrive under deadlines and work in a team environment while delivering independent results.
• Proactive and problem-solving mindset.

Responsibilities

• Develop supply chain solutions to support our go-to-market strategy.
• Resolve problems by identifying issues, seeking input, and implementing solutions.
• Maintain and grow relationships with customer and carrier accounts.
• Research new carriers, generate leads, and build new carrier relationships.
• Conduct calls with carriers to determine availability and negotiate transportation rates.
• Ensure customer load requirements are met on committed and ad-hoc shipments.
• Identify backup carriers for critical situations.
• Study market trends and seasonality.
• Align with branch strategy and vision.
• Other duties as assigned.

Skills

English communication

Entrepreneurial mindset

Persuasion / negotiation

Teamwork under deadlines

Proactive problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

sennderis Europe's Leading Digital Freight Forwarder. In a traditional industry,we'removing fast and focusing on the digitalization and automation of roadlogistics. Byleveragingour proprietary technology,we'rebuilding an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for an Operations Manager to join our Amsterdamoffice and be partofan internationalteamkeen to provide the highest level of service toourlargestkeycustomer.

WHAT YOU WILL DO …

We are a growing team looking for an Operations Manager to join our Operational department to help us on our journey to revolutionize road freight logistics. The role is located in our Amsterdam office.

WHAT YOU WILL DO …

As an Operations Manager, you’ll work on interesting responsibilities like building contractual relationships as well as negotiating spot market commitments with carriers. You will be responsible for calling carriers based on interest generated from our customers. Providing day to day status updates, identifying issues, seeking input from others to help determine the best course of action, and implementing solutions. Applying trucks to loads in contractual as well as transactional commitment. Specific responsibilities will vary depending upon the type of assignment. In this role, you will:

• Develop supply chain solutions in order to effectively support our customer go-to-market strategy
• Resolve problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions
• Maintain and grow relationships with customer and carrier accounts identifying opportunities for additional collaboration
• Research new carriers in the marketplace, generate leads, and build new carrier relationships
• Conduct calls with carriers to determine carrier availability, commitment, and negotiate transportation rates
• Ensure that specific customer load requirements are met on committed and/or ad-hoc shipments
• Identifies backup carriers for critical situations
• Study and understand market trends and seasonality
• Aware of and is aligned with the branch strategy and vision
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

WHAT WE ARE LOOKING FOR …

• Bachelor’s degree or equivalent experience
• Experience in the field of freight forwarding and/or within the transport industry (carrier facing) is preferable, but not mandatory
• Excellent English communication skills (verbal and written)
• Entrepreneurial character and international mindset
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Proactive and problem-solving mindset

WHY CHOOSE SENNDER …

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Upsennderis at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our officesremaincentral –it'snot uncommonto travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the IndustryWeoperatein a complex and ever-changing industry where your ideas and efforts havetangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well-BeingWe make mental wellbeing and engagement a priority through initiatives like oursennCareprogram, a partnership withnilo(global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people whotruly careabout you as a person. There is something special about the people atsennderthat goes beyond just ‘work’.

Your Growth, RewardedWe believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together.We'reexcited togrowwith you!

Vibrant WorkspacesOuroffices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into asennderoffice, youimmediatelyfeel thesennderspirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.

We celebrate diversity and value your character just as much as your skills. If youdon’tmeet every requirement,don’tworry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future oflogisticsin Europe.