Operations Manager - Amsterdam

sennder GmbH; Amsterdam; On-site; EUR 65,000 - 95,000; Full time

Job summary

sennder, Amsterdam office, is seeking an Operations Manager to build and manage relationships with carriers and customers while driving contractual and spot market commitments. You will negotiate rates, ensure on-time shipments, and lead cross-functional collaboration to support our key customer go-to-market strategy.

You will develop market intelligence, identify backup carriers, and align with the branch strategy while thriving under deadlines in a fast-paced, international environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in freight forwarding and/or transport industry is preferable.
• Excellent English communication skills (verbal and written).
• Entrepreneurial character with an international mindset.
• Strong ability to persuade, motivate, negotiate and influence others.
• Ability to thrive under deadlines and work in a team while delivering independent results.
• Proactive and problem-solving mindset.

Responsibilities

• Develop supply chain solutions to support our customer go-to-market strategy.
• Resolve problems by identifying issues and implementing solutions.
• Maintain and grow relationships with customer and carrier accounts.
• Research new carriers, generate leads, and build carrier relationships.
• Call carriers to determine availability, commitment, and negotiate rates.
• Ensure customer load requirements are met on all shipments.
• Identify backup carriers for critical situations.
• Study market trends and seasonality.
• Align with branch strategy and vision.
• Perform additional duties as required by team/country.

Skills

English communication

Negotiation

Carrier relations

Problem solving

Team player

Entrepreneurial mindset

Freight forwarding experience

Education

Bachelor’s degree or equivalent experience

Job description

Operations Manager - Amsterdam

Amsterdam, Netherlands

Carriers

In office

Full-time

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for an Operations Manager to join our Amsterdam office and be part of an international team keen to provide the highest level of service to our largest key customer.

WHAT YOU WILL DO …

As an Operations Manager, you’ll work on interesting responsibilities like building contractual relationships as well as negotiating spot market commitments with carriers. You will be responsible for calling carriers based on interest generated from our customers. Providing day to day status updates, identifying issues, seeking input from others to help determine the best course of action, and implementing solutions. Applying trucks to loads in contractual as well as transactional commitment. Specific responsibilities will vary depending upon the type of assignment. In this role, you will:

• Develop supply chain solutions in order to effectively support our customer go-to-market strategy
• Resolve problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions
• Maintain and grow relationships with customer and carrier accounts identifying opportunities for additional collaboration
• Research new carriers in the marketplace, generate leads, and build new carrier relationships
• Conduct calls with carriers to determine carrier availability, commitment, and negotiate transportation rates
• Ensure that specific customer load requirements are met on committed and/or ad-hoc shipments
• Identifies backup carriers for critical situations
• Study and understand market trends and seasonality
• Aware of and is aligned with the branch strategy and vision
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

WHAT WE ARE LOOKING FOR …

• Bachelor’s degree or equivalent experience
• Experience in the field of freight forwarding and/or within the transport industry (carrier facing) is preferable, but not mandatory
• Excellent English communication skills (verbal and written)
• Entrepreneurial character and international mindset
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Proactive and problem-solving mindset

WHY CHOOSE SENNDER …

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the Industry

We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands‑on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well‑Being

We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.

Your Growth, Rewarded

We believe in rewarding our team for their commitment and contributions to our long‑term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!

Vibrant Workspaces

Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.

We celebrate diversity and value your character just as much as your skills.

If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.

Please read our Privacy Policy before submitting your application.

Learn more about us on our career website.