Operations Agent Road - SSD

AIT Worldwide Logistics; Hoofddorp; Vor Ort; EUR 36.000 - 55.000; Vollzeit

Benefits dieser Stelle

Holiday days 27.5 per year

Pension plan

Online learning library

Employee well-being programs

Volunteer hours

Deel employee discounts

Zusammenfassung

AIT Worldwide Logistics is seeking an Operations Agent Road to coordinate the day-to-day import/export of freight shipments through road transport within the Ship Spares Division. You will qualify requirements with customers, prepare quotations, and manage schedules with carriers to ensure timely departures and arrivals.

The role requires 2+ years in air freight forwarding, fluency in English and Dutch, and strong IT skills.

Qualifikationen

• min. 2 years of experience as an Air Freight Forwarder.
• Fluent oral and written English and Dutch.
• Strong PC skills (Windows, MS Office).
• Cargo Wise Software experience a plus.
• ITAR, Dangerous Goods or TSA regulations knowledge.

Aufgaben

• Coordinate day-to-day import/export of shipments via road transport.
• Prepare and deliver profitable quotations.
• Set shipping schedules and communicate with customers, carriers and ports.
• Track shipments and resolve delays, damages and issues.
• Ensure compliance with regulatory requirements and company SOPs.

Kenntnisse

Air Freight Forwarding

Customer Service

Scheduling & Timelines

English (Fluent)

Dutch (Fluent)

Tools

Cargo Wise

Jobbeschreibung

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Introduction

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Operations Agent Road is responsible for coordinating the day-to-day import/export of (international) freight forwarding shipments through road transportation based upon customer requests within the Ship Spares Division.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied


• Prepare profitable quotations accurately


• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner


• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents


• Track and communicate all delays, damages, problems and work to resolve customer issues.


• Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing


• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule


• Coordinate recovery/delivery schedules with various cartage agents and international partners


• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed


• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met


• Ensure all shipments are properly billed within company guidelines and timelines


• Process and comply with all requirements listed by regulatory agencies


• Network with corresponding departments to ensure files are billed and posted prior to end of month


• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)


• Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements

Qualifications

• min. 2 years of experience as a Air Freight Forwarder


• Utilizes established procedures but decides action within task


• Must be able to perform in a fast pace / high volume work environment


• Attention to detail


• Problem Solving


• Fluent oral and written English and Dutch is a must


• Strong PC skills (Windows, Microsoft Office applications) preferred


• Cargo Wise Software experience a plus


• ITAR, Dangerous Goods or TSA work experience / regulations


• VGB security clearance (or the ability to obtain it) is required for this position

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• 27.5 holiday days per year to relax and recharge


• A solid pension plan to secure your future


• Access to an online learning library and regular training opportunities to support your professional growth


• Employee support programs focused on your well-being


• Five paid volunteer hours per year, giving you time to make a difference


• Exclusive employee discounts through Deel, adding extra perks to your everyday life

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable , user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options , t hese include customs brokerage, warehouse management and all- round worry-free services.