Operations Agent Road - SSD

AIT Worldwide Logistics, Inc.; Hoofddorp; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library

Employee support programs

Five paid volunteer hours per year

Exclusive employee discounts through  

Job summary

AIT Worldwide Logistics is seeking an Operations Agent – Road to coordinate day-to-day import/export shipments via road for our Ship Spares division. You will qualify customer requirements, prepare quotes, set schedules and liaise with customers, carriers and ports to ensure on-time performance.

You’ll track progress, address delays, ensure regulatory compliance (DG/TSA/ITAR where relevant) and work with local teams to meet KPIs and billing timelines. Fluency in English and Dutch is required.

Qualifications

• Min. 2 years of experience as an Air Freight Forwarder.
• Able to work in a fast-paced, high-volume environment.
• Attention to detail and problem-solving skills.
• Fluent in English and Dutch, both written and spoken.
• Proficient PC skills; CargoWise experience preferred.
• Knowledge of ITAR, Dangerous Goods or TSA regulations.
• VGB security clearance or ability to obtain one.

Responsibilities

• Coordinate import/export shipments by road for international freight forwarding.
• Qualify customer shipping requirements and gather all details for quotes.
• Prepare profitable quotations and set shipping schedules.
• Communicate with customers, deliverers and ports on loading/ departures/ arrivals.
• Track shipments, resolve delays or issues, and update systems in real time.
• Ensure compliance with laws and regulations for Dangerous Goods where applicable.
• Collaborate with sales, operations and logistics partners to meet KPIs.
• Ensure accurate billing and adherence to SOPs and timelines.

Skills

Attention to detail

Fluent English

Dutch language

Problem solving

Fast-paced environment

Strong PC skills

Tools

CargoWise

Microsoft Office

Windows

Job description

Introduction

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Operations Agent Road is responsible for coordinating the day-to-day import/export of (international) freight forwarding shipments through road transportation based upon customer requests within the Ship Spares Division.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule
• Coordinate recovery/delivery schedules with various cartage agents and international partners
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines
• Process and comply with all requirements listed by regulatory agencies
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements

Qualifications

• min. 2 years of experience as a Air Freight Forwarder
• Utilizes established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem Solving
• Fluent oral and written English and Dutch is a must
• Strong PC skills (Windows, Microsoft Office applications) preferred
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

• VGB security clearance (or the ability to obtain it) is required for this position

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• 27.5 holiday days per year to relax and recharge
• A solid pension plan to secure your future
• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.