Onsite Scientific Services Lead

Avantor; Nijmegen; On-site; EUR 75,000 - 110,000; Full time

Job summary

Avantor’s Site Services Lead in Nijmegen oversees the delivery of onsite services at our client's facility. Acting as the primary point of contact between the client and VWR Services, you will lead day-to-day operations, manage service performance, and ensure successful onsite support delivery.

This is a hands-on leadership role requiring active operational support when needed. The role focuses on continuous improvement, maintaining service excellence, staffing coordination, and building strong

Qualifications

• Bachelor's degree in a scientific discipline or equivalent relevant industry experience.
• Proven people management experience, including recruitment, performance management, coaching, and employee development.
• Experience creating safety and operational documentation, including work instructions, risk assessments, and COSHH documentation.

Responsibilities

• Serve as the primary liaison between the client and VWR Services.
• Lead and coordinate daily onsite service delivery activities.
• Manage overall program performance through operational reviews, KPI tracking, and performance reporting.
• Develop, monitor, and drive key performance indicators to support service excellence.
• Coordinate staffing, recruitment, training, associate development, and resource planning.
• Drive continuous improvement initiatives and support the implementation of new services and scope expansions.
• Ensure effective workload prioritisation, coordination, and execution of daily operational activities.
• Provide operational support and team coverage during periods of absence, holidays, or increased workload.
• Support Production, Quality Control, and Facilities teams as required to ensure uninterrupted service delivery.
• Collaborate effectively with internal teams, suppliers, and stakeholders in a matrix environment.
• Ensure adherence to safety, quality, and compliance standards across all service activities.

Skills

People management

Leadership

Stakeholder management

Education

Bachelor's degree in science

Tools

Kanban

Excel

Job description

Avantor’s Site Services Lead in Nijmegen oversees the delivery of onsite services at our client's facility. Acting as the primary point of contact between the client and VWR Services, you will lead day-to-day operations, manage service performance, and ensure successful onsite support delivery.

This is a hands-on leadership role requiring active operational support when needed. The role focuses on continuous improvement, maintaining service excellence, staffing coordination, and building strong