Onsite Desktop Support Specialist – Windows/macOS Expert

Proto Labs; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

Dog-friendly office

Lunch provided

Learning & development

In-house 3D Printing

Job summary

Protolabs is seeking a Desktop Support Analyst to join the Amsterdam team for onsite, fixed-term coverage. You will resolve issues across Windows and macOS, manage onboarding/offboarding, and keep workplace tech running smoothly. The role blends Service Desk tasks with hands-on endpoint support.

The ideal candidate has 2–5 years in IT support, strong knowledge of ticketing systems, and familiarity with MDM/endpoint management. English is required; other local languages are a plus.

Qualifications

• 2–5 years in Service Desk/Desktop Support or similar IT Engineering role.
• Strong troubleshooting across Windows 11 and macOS; iOS/Android a plus.
• Experience with ticketing systems (e.g., Freshdesk, Jira, ServiceNow) and remote support tools.
• Hands‑on with MDM/endpoint management (DTC, Jamf, or similar) and endpoint security tools.
• Working knowledge of Microsoft 365 administration; basic Azure AD/Entra ID concepts (groups, MFA, SSO).
• Understanding of networking fundamentals (TCP/IP, DHCP/DNS, VPN, Wi Fi).
• Scripting/automation fundamentals (PowerShell, Bash) for routine tasks and reporting.
• Excellent customer service, communication, and documentation skills; able to translate tech for non-technical users.
• Organized, proactive, comfortable prioritizing in a fast-paced environment.
• English proficiency; additional local language(s) preferred: German, French, Dutch, Italian.
• Excellent communication and collaboration skills.

Responsibilities

• Act as first and second line support for incidents and requests via ticketing system, chat, email, and walk-ups.
• Triage, diagnose, and resolve hardware/software issues; elevate to L3/vendors when needed.
• Own tickets end-to-end, meeting SLAs and maintaining clear communication with users.
• Create and maintain knowledge base articles, FAQs, and user guides.
• Support account lifecycle: onboarding, access provisioning, offboarding, permissions reviews.
• Set up and support conferencing tools, AV equipment, and meeting rooms.
• Provide remote support for distributed teams and home-office setups.

Skills

Windows 11

macOS

iOS/Android

Ticketing systems

MDM management

Endpoint security

PowerShell

Bash

Azure Entra

English proficiency

Education

Associate’s Degree in Information Technology

Tools

Okta

JAMF

Microsoft 365

8x8

AV ecosystems

Job description

Protolabs is seeking a Desktop Support Analyst to join the Amsterdam team for onsite, fixed-term coverage. You will resolve issues across Windows and macOS, manage onboarding/offboarding, and keep workplace tech running smoothly. The role blends Service Desk tasks with hands-on endpoint support.

The ideal candidate has 2–5 years in IT support, strong knowledge of ticketing systems, and familiarity with MDM/endpoint management. English is required; other local languages are a plus.