Head of Customer Enablement (Dutch speaker)

Efficy Group; Utrecht; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

efficy Group seeks a Head of Customer Enablement to own onboarding, training and adoption for Tribe CRM customers in a fast-moving product environment. You will lead five specialists, standardise client onboarding and partner with Growth leadership to shape the enablement function.

The role requires native Dutch and full professional English, with a hybrid work policy requiring three days in the Utrecht office. You will drive Time to Value and CSAT with KPIs and data-driven improvements.

Qualifications

• At least 5 years leading people, ideally in B2B SaaS.
• Ability to translate strategy into repeatable processes and standards.
• Native level Dutch and professional fluency in English; hybrid work in Utrecht three days a week.

Responsibilities

• Design and own a standard onboarding journey and service delivery packages.
• Provide team processes, templates and checkpoints to ensure consistent delivery.
• Lead digital onboarding, training and adoption; manage the customer journey and self-service education.
• Lead, coach and grow a team of five onboarding and enablement specialists.

Skills

Leadership

B2B SaaS experience

Operational strategy

Stakeholder management

Dutch language

English language

Tools

LMS

CRM

Knowledge base platforms

Job description

Head of Customer Enablement (Dutch speaker)

This role is based in Utrecht, Netherlands

Full ownership of the enablement scope | Room to grow | Business impact

Build what's next with us

efficy Group is the European home for Tribe CRM, efficy CRM, and Apsis. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.

We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships.

Job Overview

We're looking for a Head of Customer Enablement to own onboarding, training and adoption for our Tribe CRM customers. You'll lead a team of five Onboarding and Customer Enablement Specialists and build one standardised client onboarding journey, so every customer gets the same quality of delivery and your team stops rebuilding the same work each time.

Our product and our market move fast, so the enablement function is never finished: you'll shape it, then keep adjusting it as the product evolves.

What's in it for you?

• Full ownership of the enablement scope: strategy, KPI framework, onboarding journeys and tooling


• Direct partnership with the Growth leadership team


• AI learning: your own Claude licence, weekly training, and shared best practices


• European SaaS Group exposure and growth opportunities


• People experience programme

Key responsibilities

• Standardised onboarding journey: design one standard client onboarding journey, from kick-off sessions to go-live, and the service delivery packages that go with it


• Quality and efficiency: give your team the processes, templates and checkpoints to run that standard consistently, while customers still feel individually taken care of


• Enablement strategy: own digital onboarding, training and adoption, from the customer journey to the self-service education platform


• Team leadership: lead, coach and develop a team of five specialists, and grow it as the business grows


• Adoption and KPIs: track Time to Value, onboarding completion, CSAT and adoption, and act on the bottlenecks the data reveals


• Cross-functional work: partner with Customer Success, Product and Support to keep the customer journey seamless (you're happy to jump on a customer call yourself)


• Tools and vendors: manage the LMS and enablement tooling, including tool selection and content partners

Team structure

• Reports to: Kerstin, Director of Operations & Support


• Direct reports: 5, Onboarding Specialists and Customer Enablement Specialists

Who you are

• Experience: at least 5 years leading people, ideally in B2B SaaS


• Operational translation: you turn strategy into processes and standards your team can actually run


• Pace: you thrive where the product and the priorities move fast, and you rework your own processes when they do


• Commercial sense: you understand how operational choices affect revenue, and you can build a simple business case


• Composure: you're at ease without a playbook, you make decisions and you know when to elevate


• Influence: you hold your own with senior stakeholders and reframe rather than only execute


• Skills: LMS and knowledge base platforms, CRM, adoption and CSAT reporting


• Language proficiency: native level of Dutch


• Language proficiency: full professional fluency in English


• Hybrid policy: you can come to the Utrecht office three days a week

efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

efficy Group does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy Group employee without a valid written search agreement will be considered the sole property of efficy Group. No fees will be paid if a candidate is hired as a result of an unsolicited referral.