Ocean Freight Experience Lead — Customer Success & Ops

A.P. Moller - Maersk; Leek; On-site; EUR 64,000 - 105,000; Full time

Job summary

Maersk seeks a Customer Experience Consultant Ocean 4PL to act as a central coordinator for inbound ocean freight operations in an international setting. You will manage end-to-end movements from suppliers to final delivery, coordinating planning, bookings, and carrier relationships to ensure on-time, cost-efficient service.

Your role includes monitoring milestones, handling exceptions, ensuring compliance, and delivering visibility across the supply chain, while driving continuous improvement

Qualifications

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, understanding complex scenarios and driving outcomes.
• Business oriented approach, understanding impact on customers.
• Fluency in English, both written & spoken.

Responsibilities

• Manage inbound ocean freight operations from purchase order planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Skills

Ocean freight experience

Stakeholder mgmt

Analytical mindset

Communication skills

TMS

ERP systems

Visibility platforms

Data-driven mindset

Business mindset

English fluency

Tools

TMS

ERP systems

Visibility platforms

Job description

Maersk seeks a Customer Experience Consultant Ocean 4PL to act as a central coordinator for inbound ocean freight operations in an international setting. You will manage end-to-end movements from suppliers to final delivery, coordinating planning, bookings, and carrier relationships to ensure on-time, cost-efficient service.

Your role includes monitoring milestones, handling exceptions, ensuring compliance, and delivering visibility across the supply chain, while driving continuous improvement