Benelux Digital CSM: Drive Adoption & Retention

Tellent; Amsterdam; Ibrido; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Learning budget

Pension plan

Holiday entitlement

Work from anywhere 4 weeks/year

MacBook + tools

Home office budget

Descrizione del lavoro

Tellent is seeking a Digital Customer Success Manager for the Benelux market in Amsterdam. You will co-manage a segment of ~1,300 small-to-mid market customers, driving adoption and retention through digital programs and multi-channel outreach.

The role emphasizes data-driven decisions, automation, and close collaboration with local teams. You will lead the design and rollout of onboarding or churn-prevention initiatives, translate usage data into renewal opportunities, and help scale processes

Competenze

• Strong written and verbal communication in Dutch and English.
• Experience in customer-facing roles with measurable outcomes.
• Comfort with data, dashboards, and cross-functional collaboration.

Mansioni

• Guide the Benelux segment with scalable, digital CS and multichannel outreach.
• Design, localize, and rollout digital adoption programs and onboarding.
• Monitor retention and engagement metrics to inform renewals and upsell.
• Identify upsell/cross-sell opportunities and pass leads to AM team.
• Collaborate with cross-functional teams to scale outcomes.

Conoscenze

Dutch language (C1+)

English language (B2+)

Self-starter

Adaptability

Systems thinking

Strumenti

Metabase

Planhat

HubSpot

Intercom

Descrizione del lavoro

Tellent is seeking a Digital Customer Success Manager for the Benelux market in Amsterdam. You will co-manage a segment of ~1,300 small-to-mid market customers, driving adoption and retention through digital programs and multi-channel outreach.

The role emphasizes data-driven decisions, automation, and close collaboration with local teams. You will lead the design and rollout of onboarding or churn-prevention initiatives, translate usage data into renewal opportunities, and help scale processes