Night Receptionist / Ambassador

Grand Hotel Downtown; Amsterdam; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Night shift allowance (10%)

Holiday allowance (8%)

25 vacation days per year

Professional environment

Job summary

Grand Hotel Downtown in Amsterdam is seeking a Night Ambassador to deliver warm, professional guest experiences during night hours. You will manage check-ins/outs, assist guests, and coordinate breakfast preparation for the morning service, ensuring a seamless handover to the day team.

We value initiative, calm problem solving, and a strong work ethic. The role involves cross-department collaboration and contributing to a consistently welcoming hotel atmosphere.

Qualifications

• Night Ambassador role requires hospitality passion and guest service focus.
• Experience in night shifts is preferred; ability to handle pace and incidents.
• Breakfast preparation duties and smooth handover to day team.

Responsibilities

• Welcoming guests and providing professional, friendly assistance throughout the night
• Checking guests in and out in accordance with reservation details and hotel procedures
• Preparing and issuing room key cards
• Providing guests with accurate and up-to-date information about the hotel and local area
• Recording and passing on messages clearly and accurately
• Writing, replying to, and sending standard correspondence and emails
• Processing guest payments through the hotel’s cash register and online payment systems
• Completing end-of-shift administration and accurately reconciling payments received
• Monitoring the front desk and responding proactively to guest requests, incidents, and unexpected situations
• Preparing breakfast for the morning service and ensuring everything is properly set up
• Supporting colleagues in other departments when required to ensure smooth hotel operations
• Contributing to a professional, welcoming, and service-focused atmosphere throughout the hotel

Skills

English fluency

Night shift experience

Breakfast preparation

Team player

Education

HBO working and thinking level

Job description

Night Ambassador

Do you have a natural passion for hospitality, a strong sense of responsibility, and the confidence to create a warm and professional guest experience throughout the night? As our Night Ambassador, you are a key presence in the hotel during the night shift and an important point of contact for our guests.

You combine genuine hospitality with attention to detail and a proactive mindset. You remain calm when circumstances change, anticipate guest needs, and ensure that the front desk operates smoothly throughout the night. In addition, you are responsible for preparing breakfast for the morning service and ensuring a seamless handover to the daytime team.

You work closely with colleagues across the hotel and maintain clear communication with the management team. We value teamwork, flexibility, and initiative, and we encourage you to contribute your ideas and experience to the continued improvement of our guest experience.

As part of our team, you are also willing to support other departments when needed. You understand that great hospitality is a shared responsibility and are happy to step in wherever your support can make a difference.

Your Responsibilities

As a Night Ambassador, you will be responsible for:

• Welcoming guests and providing professional, friendly assistance throughout the night

• Checking guests in and out in accordance with reservation details and hotel procedures

• Preparing and issuing room key cards

• Providing guests with accurate and up-to-date information about the hotel and local area

• Recording and passing on messages clearly and accurately

• Writing, replying to, and sending standard correspondence and emails

• Processing guest payments through the hotel’s cash register and online payment systems

• Completing end-of-shift administration and accurately reconciling payments received

• Monitoring the front desk and responding proactively to guest requests, incidents, and unexpected situations

• Preparing breakfast for the morning service and ensuring everything is properly set up

• Supporting colleagues in other departments when required to ensure smooth hotel operations

• Contributing to a professional, welcoming, and service-focused atmosphere throughout the hotel

What We Offer

We want our team members to feel valued, supported, and motivated. In return for your commitment, we offer:

• A gross salary of approximately €2,600 per month based on a 40-hour workweek

• A 10% night shift allowance

• 8% holiday allowance

• 25 vacation days per year based on a 40-hour workweek

• A professional yet informal working environment

• A supportive and enthusiastic team

• A varied position with responsibility, independence, and regular guest interaction

• The opportunity to work across different areas of the hotel and broaden your hospitality experience

• Room to share ideas, take initiative, and contribute to improvements

• Opportunities to develop your skills and continue growing within hospitality

• The stability of a well-established organization

Who We Are Looking For

We are looking for someone who:

• Has a genuine passion for hospitality and guest service

• Is comfortable and confident working night shifts

• Is professional, approachable, and service-minded

• Is proactive and able to work independently

• Remains calm and solution-oriented in changing or unexpected situations

• Has a strong eye for detail and quality

• Communicates clearly and professionally

• Takes responsibility and works accurately

• Is comfortable taking responsibility for breakfast preparation

• Is flexible and willing to support other departments when needed

• Enjoys working as part of a close and supportive hotel team

Interested?

Are you ready to become an important part of our team and help create an excellent guest experience, even while the city sleeps?

Why You Are the Perfect Candidate

We are looking for someone who:

• Is comfortable working independently during the night and willing to take responsibility for all duties that come with the night shift

• Has an HBO working and thinking level

• Has previous experience in the hotel industry, preferable within 4- or 5-star hotels

• Communicates clearly, professionally, and confidently with guests and colleagues

• Speaks English fluently; Dutch and any additional language are considered an advantage

• Is a true team player who contributes to a strong sense of teamwork and togetherness

• Is flexible and willing to support other departments when needed

• Is comfortable taking responsibility for breakfast preparation

• Lives in Amsterdam or within reasonable commuting distance