Night Manager

Hotelprofessionals - Waldorf Astoria Amsterdam

Amsterdam

On-site

EUR 42,000 - 60,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Go Hilton programme

50% discount on Food & Beverage

Hilton University e-learnings

Cross training

Referral bonus across Hilton hotels in

Yearly departmental team outing

Job summary

Waldorf Astoria Amsterdam is seeking a skilled Night Manager to provide outstanding guest service during night hours and to ensure safety and smooth hotel operations. You will act as the senior on duty, resolve guest requests and emergencies, and oversee the front desk and back office while coordinating with other departments.

You will perform the full night audit in the PMS, prepare handovers, and support, train and supervise night staff to uphold our high service standards.

Qualifications

Ability to communicate in English, both orally and in writing, with guests and staff.
Able to work during night hours and manage high-pressure situations.
Demonstrates knowledge of Waldorf Astoria Amsterdam service standards.
Experience in front desk or hotel operations is beneficial.

Responsibilities

Offer friendly, efficient service at all times while upholding service standards and guidelines.
Serve as senior on duty manager during night hours, handling guest requests, complaints and emergencies.
Prepare shift handover and communicate key information to morning management.
Fulfill Guest Service Agent and operator tasks as needed.
Supervise front desk area and back office, ensure appearance and cleanliness of staff and equipment.
Perform night audit in the hotel's PMS system and reconcile daily transactions and reports.
Promote in-house hotel services and actively sell facilities to guests.
Coordinate with housekeeping, porters and other departments for special requests and events.

Skills

English communication

Night shift operations

Guest service excellence

Crisis and safety handling

Team supervision

Job description

As a Night Manager for the Waldorf Astoria Amsterdam you will provide friendly and efficient service to guests during night shifts and ensures safety. Processing of administration tasks.

To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their enquiries.

What will I be doing?

To offer our guests a friendly and efficient service at all times, taking account of the established service standards and Management guidelines
Serve as the senior on duty manager during night hours, handling guest requests, complaints and emergencies. Ensure seamless communication with other departments and maintain high standards of guest service. Make decisions during night shifts to resolve operational, guest-related, or safety issues while maintaining hotel standards.
Prepare shift handover, log maintenance or operational issues and communicate key information to the morning management team.
Can fulfil all Guest Service Agent and operator tasks.
Know the standards and put them into practice in his/ her daily work, thus actively pursuing the hotel’s objectives.
Supervise the order and cleanliness of the Front desk area as well as the front desk back office. Ensure the appropriate appearance of all employees. Carry out regular checks in the reception and lobby area in respect of the cleanliness, modernity and good condition of the equipment and installations.
Perform book-outs if necessary
Support, train, supervise and set self-example to all reception staff in offering an optimal service to all guests, taking account of the established standards
Promote in-house sales by thorough knowledge of the hotel and active selling of the hotel’s facilities.
Is familiar with the daily hotel activities.
Inform the housekeeper, the porters, room service, etc. Of special requests, early and late departures, room changes, taxis and all other important information.
Is jointly responsible for adherence to the Credit Policy at Reception.
Draws up the daily logistics statistics (check the accuracy of the accommodation prices and market segments of individual and group bookings).
Check the registration forms and correct transfer of the data in the computer
Is responsible for the cash inventory allocated to him, i. E. Daily check, declaring shortfalls.
Administration of internal keys (store, restaurant, etc.).
Monitor hotel premises to ensure the safety and security of guests, staff and property. Respond promptly to incidents, coordinate with security personnel and maintain detailed incident reports.
Take over from the previous shift and pass on all relevant information to the next shift, including the volume of business, special guests/ events, and items to be clarified/ completed.
Perform the full night audit in the hotel’s PMS system, ensuring all daily transactions, reservations, payments, and financial reports are accurately reconciled. Review revenue, occupancy and departmental statistics to generate accurate reports.

Supportive function

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the FOH based upon the particular requirements of the Waldorf Astoria Amsterdam.

Promote / sell hotel services – SPA, restaurant etc.
Up-sell rooms, breakfast, Spa and generate extra revenue.
Receive guests’ complaints, ensure that the guests are satisfied immediately, and inform the FOM.
Know all the functions of the computer system and eliminate minor errors in the software itself.
Ensure that all interfaces are running.
Carry out the daily closing and a data backup of the software system for Reception and accounting.
Upload information (receipts and dockets) in DocMatrix.
Administration of internal keys.
Support the FOM in carrying out all administrative work.
Daily checks on the arrivals and VIP lists for room allocation, VIP treatments and special requirements.
Know the emergency equipment and procedures including fire panel and evacuation.
Knowledge of the Hilton Honors program
Maintain regular contact with frequent guests and all important guests of the hotel

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Any additional language(s) is (are) beneficial.
Ability to work under pressure and deal with stressful situations during busy periods.
Demonstrates complete working knowledge of the Waldorf Astoria Amsterdam Service Delivery Standards.
Gains and maintains a broad cultural awareness.
A broad knowledge of the city of Amsterdam and surroundings, in order to provide a seamless guest experience.
Maintain good communication and working relationships with all hotel departments.

You will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 8,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.

50% discount on Food & Beverage
Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
Cross training
Referral bonus across Hilton Hotels in the Netherlands
Yearly departmental team outing
Hilton University offers more than 2500 e-learnings

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Uren

Fulltime

Dienstverband

fulltime

Type vacature

Intern

Vaardigheden