Network Performance & Quality Lead

J&T Express; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Job summary

J&T Express is seeking a results-oriented Network Quality Analyst to monitor and improve KPI performance across Amsterdam and Benelux regions. You will translate platform requirements into clear standards, coordinate training, and drive improvements across regional teams and sites, focusing on service quality, parcel integrity, and operational consistency.

The role requires 1–3 years in logistics, strong Excel/data analysis skills, and excellent communication to engage with regional

Qualifications

• Bachelor's degree or above in Logistics Management, Statistics, Data Analytics, Business Administration, or related field.
• 1–3 years of experience in express delivery, logistics, or related industries; experience in network operations, service quality monitoring, data analysis, or customer service management preferred.
• Proficient in Excel for data processing, reporting, and analysis; strong data sensitivity with attention to detail.
• Strong logical thinking and root cause analysis skills linked to practical business scenarios.
• Excellent communication, coordination, and stakeholder management with ability to drive corrective actions.
• Fluency in English; Dutch/French a plus.
• Willingness to work across Benelux locations and overtime during peak seasons.

Responsibilities

• Network Quality KPI Management: Monitor and improve network KPIs; translate new performance requirements into clear execution standards; ensure communication, training, and implementation across regional teams and sites.
• Network Operations Data Monitoring: Monitor inbound/outbound parcel volumes; identify anomalies and risks; use data to drive improvements in efficiency and service quality.
• Service Quality KPI Monitoring: Track collection and delivery confirmation KPIs; analyze trends and root causes; drive sites to implement improvements.
• Parcel Quality Management: Analyze parcel damage/loss; drive standardized procedures to reduce damage and improve quality.
• Network Operations Standards Monitoring: Ensure delivery procedures and policies are followed; identify sites not meeting standards and drive corrective actions.
• Network Improvement and Capability Development: Organize regular skills training based on regional performance; drive ongoing operational compliance.
• Cross-functional Coordination: Communicate with regional teams and sites to resolve KPI/quality issues and implement requirements across regions.

Skills

Data analysis

Root cause analysis

Stakeholder management

Communication

Execution

English fluency

Cross‑functional collaboration

Education

Bachelor's degree or above in Logistics Management/Statistics/Data Analytics/Business Administration

Tools

Excel

Job description

J&T Express is seeking a results-oriented Network Quality Analyst to monitor and improve KPI performance across Amsterdam and Benelux regions. You will translate platform requirements into clear standards, coordinate training, and drive improvements across regional teams and sites, focusing on service quality, parcel integrity, and operational consistency.

The role requires 1–3 years in logistics, strong Excel/data analysis skills, and excellent communication to engage with regional