MSP Cloud Service Governance Lead

Beatmysalary; Eindhoven; On-site; EUR 90,000 - 120,000; Full time

Job summary

Beatmysalary is looking for a senior IT Service Management lead to define and implement the interaction and governance model with the MSP for Cloud & Hosting services. You will establish governance forums, escalation paths, and service management practices.

You will design the service catalogue and lifecycle processes, align cloud services with Digital operating standards, and manage KPI reporting and financial governance.

Qualifications

• Bachelor’s degree in IT, business, engineering, or related field.
• 7+ years ITSM, Cloud Operations, or supplier management experience.
• Proven MSP/outsource delivery experience.
• Strong knowledge of Cloud & Hosting services and governance.
• Experience designing service catalogs, governance models, and processes.
• Knowledge of IT financial management for services.
• Strong stakeholder management and communication skills.

Responsibilities

• Define interaction and engagement model with MSP for Cloud & Hosting.
• Establish governance structures, decision forums, escalation paths, and service management practices.
• Define governance agendas, service reviews, KPI reporting frameworks.
• Ensure alignment between Cloud & Hosting services and Digital operating standards.
• Define, establish, and maintain the Cloud & Hosting service catalogue.
• Implement processes for catalogue lifecycle management, including onboarding, enhancement, and retirement of services.
• Design and implement processes for service requests, changes, deployments, and release coordination.
• Coordinate across internal Digital teams and external providers to ensure smooth execution of service changes.
• Support continuous service improvement initiatives and operational maturity development.
• Establish financial management processes for Cloud & Hosting services.
• Define cost tracking, chargeback/showback mechanisms, forecasting, and budget management practices.
• Drive alignment and agreement with the MSP on service scope, ownership, SLAs, OLAs, and performance measures.
• Monitor MSP performance against contractual obligations and service commitments.
• Support cloud cost optimization and financial governance activities.
• Lead operational governance meetings, monthly service reviews, and performance discussions.
• Prepare and present service performance reports, risks, issues, and improvement plans.
• Act as the primary coordination point between internal stakeholders and external service providers.
• Drive actions, accountability, and resolution of service-related issues.

Skills

IT Service Management

Cloud Operations

Governance frameworks

Service catalog design

Stakeholder management

Communication skills

Vendor management

Education

Bachelor's degree in Information Technologies or related field

Tools

ITIL Foundation/MP

ServiceNow

Azure / AWS / Hybrid Cloud

Job description

Beatmysalary is looking for a senior IT Service Management lead to define and implement the interaction and governance model with the MSP for Cloud & Hosting services. You will establish governance forums, escalation paths, and service management practices.

You will design the service catalogue and lifecycle processes, align cloud services with Digital operating standards, and manage KPI reporting and financial governance.