MR PORTER AMSTERDAM - Waiter / Waitress

THE ENTOURAGE GROUP; Amsterdam; Hybrid; EUR 23,000 - 29,000; Full time

Benefits offered by this job

In house training

Annual in-house experience within theS

Hotel staff discounts within THE ENTOU

25% staff discount throughout THE ENTO

10% retail discount at XBANK

Collective discount at BusinessFitness

Free bootcamp every Monday evening

Refer a friend bonus

Paid moving day

Free lifestyle coaching

Job summary

MR PORTER STEAKHOUSE, part of THE ENTOURAGE GROUP, is a fine dining steakhouse in the Exchange building and the W Amsterdam. Waiters play a key role in taking orders, serving food and drinks, and delivering exceptional guest experiences in a vibrant, high-energy setting.

Candidates should have strong English, excellent customer service, teamwork, and the ability to handle allergies, payments, and table cleanliness. Amsterdam-based applicants preferred with flexibility for commuting.

Qualifications

• Strong communication skills and ability to interact with guests in a friendly, professional manner.
• Excellent customer service skills and ability to address guest needs effectively.
• Ability to work collaboratively with chefs, barbacks and bartenders to ensure smooth dining experiences.
• Must be able to fully communicate in English.
• Residence in Amsterdam or nearby with flexible commuting.

Responsibilities

• Taking orders and adding them to the till system, answering questions, and making menu-based recommendations.
• Providing high-quality guest service and resolving issues to ensure a positive dining experience.
• Serving food and drinks in a timely and accurate manner.
• Ensuring safe dining by effectively communicating and addressing allergies.
• Addressing and resolving guest complaints to maintain satisfaction.
• Handling payments, including calculating bills and processing cash/credit transactions.

Skills

Communication skills

Customer service skills

Teamwork

English proficiency

Job description

The Venue

MR PORTER is an unprecedented fine dining steak house in the crown of the historicExchange building and the W Amsterdam. Duality defines MR PORTER character;simple and extravagant, masculine yet feminine. The resident DJ creates an infectious, high-energy atmosphere, while the sleek surroundings with a signature 360-degree island bar are designed to encourage guests to interact. Where the nights are vibrant, Sundays are for relaxing.

Video of our brand: THE ENTOURAGE GROUP VIDEO

Responsibilities

• Taking orders: Waiters are responsible for taking guests' food and drink orders and adding them to the till system, answering any questions they may have and making recommendations based on the menu/guests' preferences.

• Providing customer service: Waiters are responsible for providing high-quality guest service, answering questions, resolving issues, and making sure guests have a positive dining experience.

• Serving food and drinks: Waiters are responsible for serving food and drinks to guests in a timely and efficient manner, ensuring that orders are accurate and properly prepared with an accurate description.

• Ensure a safe dining experience for all guests by effectively communicating and addressing allergies.

• Effectively address and resolve guest complaints to ensure satisfaction.

• Handling payments: Waiters are responsible for processing payments from guests, including calculating bills, handling cash and credit card transactions, and making change.

• Cleaning and setting tables: Waiters are responsible for cleaning and setting tables before and after guests leave, ensuring that the dining area is clean and organized.

Requirements

• Communication skills: Waiters must have strong communication skills and be able to interact with guests in a friendly, professional manner.

• Customer service skills: Waiters must have excellent customer service skills and be able to address guest' needs and concerns effectively.

• Teamwork approach: Waiters must be able to work effectively with other staff members, such as chefs, barbacks, and bartenders, to ensure a smooth and efficient dining experience.

• International approach: Must be able to fully communicate in English

• North Holland: Living in Amsterdam or nearby (flexible with commuting)

Benefits

• In house training

• Annual in-house experience within the Sircle Collection hotels

• Hotel staff discounts within the Sircle Collection hotels

• 25% staff discount throughout THE ENTOURAGE GROUP restaurants

• 10% retail discount at XBANK

• Collective discount at Business Fitness Netherlands

• Free bootcamp every Monday evening

• Refer a friend bonus

• Paid moving day

• Free lifestyle coaching

MR PORTER STEAKHOUSE is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, and MR PORTER STEAKHOUSE.

www.the-entouragegroup.com