THE DUCHESS - Waiter/Waitress

THE ENTOURAGE GROUP; Amsterdam; Hybrid; EUR 17,000 - 22,000; Full time

Benefits offered by this job

In house training

Staff discounts across THE ENTOURAGE集团

Refer a friend bonus

Paid moving day

Free lifestyle coaching

Job summary

The Duchess Amsterdam in Amsterdam, part of THE ENTOURAGE GROUP, seeks a skilled waiter to deliver exceptional dining experiences. You will engage guests, take orders, suggest menu items, and ensure smooth service in a Michelin-starred setting.

Ideal candidates are fluent in English, passionate about hospitality, and able to work in a collaborative team with chefs and bartenders. Amsterdam residents or nearby are preferred for convenient commuting.

Qualifications

• Strong communication skills and be professional with guests.
• Excellent customer service and the ability to address guest needs.
• Ability to work well with chefs, barbacks, and bartenders.
• Must be able to communicate in English.

Responsibilities

• Ensure a safe dining experience by communicating allergies clearly.
• Take orders and use the till system; answer questions and suggest menu options.
• Provide high-quality guest service, resolve issues, and ensure a positive dining experience.
• Demonstrate understanding of wines and their characteristics.
• Serve food and drinks accurately and timely; describe items clearly.
• Process payments, handle cash/credit cards, and give change.
• Clean and set tables before and after guests leave.

Skills

Communication skills

Customer service

Teamwork

English fluency

Amsterdam resident nearby

Job description

The Venue

The Duchess Amsterdam is a stylish and sophisticated restaurant located in the heart of the city. THE DUCHESS opened in June 2015 in Amsterdam’s historical KAS Bank building and was awarded a Michelin star as of 2018. We depend on the enthusiasm, drive, and dedication of our employees to succeed. Join us in setting new standards for modern hospitality.

The Job

We are currently seeking a skilled waiter to join our team at The Duchess Amsterdam. As a waiter, you will be responsible for providing our guests with an exceptional dining experience. This role requires an individual who is passionate about hospitality, attentive to detail, and possesses excellent communication skills. All our employees work together to provide outstanding, authentic service and experience for every guest. To realize this, we are looking for an enthusiastic colleague to join our team.

Video of our brand: THE ENTOURAGE GROUP VIDEO

Responsibilities

• Ensure a safe dining experience for all guests by effectively communicating and addressing allergies.
• Taking orders: Waiters are responsible for taking guests' food and drink orders and adding them to the till system, answering any questions they may have and making recommendations based on the menu/guests' preferences.
• Providing customer service: Waiters are responsible for providing high-quality guest service, answering questions, resolving issues, and making sure customers have a positive dining experience.
• Having an understanding of wines and their characteristics to provide a superior dining experience for guests.
• Serving food and drinks: Waiters are responsible for serving food and drinks to guests in a timely and efficient manner, ensuring that orders are accurate and properly prepared with an accurate description.
• Handling payments: Waiters are responsible for processing payments from guests, including calculating bills, handling cash and credit card transactions, and making change.
• Cleaning and setting tables: Waiters are responsible for cleaning and setting tables before and after guests leave, ensuring that the dining area is clean and organized.

Requirements

• Communication skills: Waiters must have strong communication skills and be able to interact with guests in a friendly, professional manner.
• Customer service skills: Waiters must have excellent customer service skills and be able to address guest' needs and concerns effectively.
• Teamwork approach: Waiters must be able to work effectively with other staff members, such as chefs, barbacks, and bartenders, to ensure a smooth and efficient dining experience.
• International approach: Must be able to fully communicate in English
• North Holland: Living in Amsterdam or nearby (flexible with commuting)

Benefits

• In house training
• Annual in-house experience within the Sircle Collection hotels
• Hotel staff discounts within the Sircle Collection hotels
• 25% staff discount throughout THE ENTOURAGE GROUP restaurants
• 10% retail discount at XBANK
• Collective discount at Business Fitness Netherlands
• Free bootcamp every Monday morning
• Refer a friend bonus
• Paid moving day
• Free lifestyle coaching

The DUCHESS is a member of The Entourage Group. The ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo 'Hospitality Entrepreneur of 2015', THE ENTOURAGE GROUP's story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS and MR PORTER STEAKHOUSE and Bepita.

www.the-entouragegroup.com