Medior Process Expert — AI-Driven Digital Ops

ING Nederland; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

40-hour week with potential to 36/38

Vacation 24-27 days

Pension scheme

13th month salary

BIS 3.5% of gross annual salary

8% holiday allowance

Growth opportunities

Informal and innovative environment

WFH flexibility

Job summary

ING Nederland is seeking a Medior Process Expert to drive transformation through process improvement, digitalisation and AI-driven initiatives. You will operate across the bank, shaping Target Operating Models and service designs to improve efficiency and customer impact.

The role requires strong analytical ability, a hands-on attitude and collaboration with international teams. A hybrid work arrangement and opportunities for personal growth are offered.

Qualifications

• At least 4 years of experience in process improvement, digitalisation or change initiatives.
• Hands-on mentality with a strong drive to deliver tangible results.
• Experience working in complex and sometimes ambiguous environments.
• Strong analytical and problem-solving capabilities with numerical insight.
• Knowledge of digitalisation technologies, such as AI, workflow solutions or reporting tools.

Responsibilities

• Drive high-impact transformation initiatives using process improvement and digitalisation expertise.
• Lead assignments of appropriate complexity independently and support more complex change programmes.
• Analyse complex information, identify root causes and translate findings into practical recommendations.
• Develop and implement process frameworks, performance measures and KPIs.
• Support and coordinate digitalisation and scalability initiatives, ensuring outcomes are delivered on time and at the required quality level.
• Identify dependencies and collaborate with stakeholders to achieve results.
• Take ownership of deliverables and escalate risks, decisions and dependencies when needed.
• Share expertise with colleagues through feedback and coaching.
• Contribute to the continuous development of DSO methodologies and value propositions.

Skills

Process improvement

Digitalisation

Change management

Data analysis

English fluency

Project coordination

Stakeholder management

AI knowledge

Education

Bachelor's degree or higher

Tools

Workflow solutions

Reporting tools

Job description

ING Nederland is seeking a Medior Process Expert to drive transformation through process improvement, digitalisation and AI-driven initiatives. You will operate across the bank, shaping Target Operating Models and service designs to improve efficiency and customer impact.

The role requires strong analytical ability, a hands-on attitude and collaboration with international teams. A hybrid work arrangement and opportunities for personal growth are offered.