Media Operations Manager

Miele; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Miele in Amsterdam seeks an Global Media Operations Manager to lead the media team and partner with internal markets for operational excellence. You’ll manage budgets, deadlines, and vendor relationships, ensuring commercial commitments are met.

The role requires collaboration with senior leadership and external media partners. You will drive cross-market media standards, oversee project delivery, and support evaluations and action plans.

Qualifications

• 3+ years of experience in media/marketing environments.
• Experience with global media agency/partners and media vendors.
• Proven project management or deployment experience.
• Understanding of international business/media operations.
• Knowledge of media planning principles.
• Channel-agnostic with knowledge of the media landscape.
• Excellent communication across stakeholders.
• Familiarity with other marketing disciplines.
• Fluent business English with international exposure.

Responsibilities

• Manage the media team to uphold standards and deadlines.
• Be the local markets contact for standards and out-of-scope projects.
• Coordinate internal communication and tracking of budgets, deliverables and deadlines.
• Act as key contact for internal stakeholders including senior leadership and local markets.
• Lead relationships with external partners including media agencies, vendors and consultants.
• Ensure commercial and operational commitments are delivered.
• Own processes for ways of working and stakeholder communications.
• Support agency evaluation surveys and data distribution.
• Review scopes of work with invoicing and budgeting.
• Collaborate on lighthouse projects and knowledge sharing.

Skills

Media experience

Global agency exposure

Project management

International business

Media planning

Communication skills

Business English

Marketing disciplines

Broad media landscape

Job description

Overall objective/Purpose of position

The Global Media Operations manager along with the central media team to ensure operational excellence is achieved and maintained within Miele through all interactions with Miele local markets and be the point person to lead and/or support on all Media Effectiveness related tasks within the central team.

The Operations Manager is responsible for the running of the media team, they will offer project management support to ensure deadlines and standards are upheld by the central media team. They will also be support in managing for the relationship with internal and external stakeholders ensuring commercial and oper tional commitments are delivered.

Responsibilities:

MAINTAINING OPERATIONAL EXCELLENCE

• Manage the media team to ensure operational standards are maintained and deadlines are met
• Be a point of contact for local markets to manage local standards and out of scope projects
• Coordinate internal team communication and tracking of budgets, deliverables and deadlines

STAKEHOLDER POINT OF CONTACT

• Key point of contact for internal stakeholders including senior leadership, business units and local markets
• Lead relationship with external partners including media agency, vendors and consultants
• Work alongside all parties to ensure operational and commercial standards and
• commitments are upheld and delivered
• Own the ways of working process, managing internal and external tracking documents meeting management and stakeholder comms

COMMERCIAL AND OPERATIONAL COMMITMENTS

• Work alongside media leads to ensure the smooth delivery of the business case and subsequent audits Work with media agency to coordinate operational and commercial partnerships with key media vendors
• Support in the delivery of the agency evaluation survey including the commination and distribution of data, and development of action plans
• Review scopes of work and project tracking in accordance with invoicing and budgeting

DELIVERING TEAM SUCCESS

• Provide support towards the evolution or development of team projects as required
• Contribute to broader team projects including but not exclusively test and learn, capability building (internal education), MMM
• Collaborate on lighthouse projects to facilitate rapid learning and set the foundation for new media standards

Competencies/Skills for position

• 3+ years of working within media/marketing environments, ideally in the premium goods sector.
• Experience working alongside or at a global media agency/partner, media vendors, ad tech
• Project management or project deployment experience
• Commercial and/or operational understanding of international business / media department
• General understanding of effective media planning principals
• Marketing channel agnostic and comfortable with an understanding of the broad media landscape
• Exceptional communication skills, adept at engaging with a range of stakeholders at varying levels.
• Base knowledge of other marketing disciplines (Investment, platforms and measurement)
• Fluent in business English, with international experience.