Medewerker Sales Service Center

HQ Pack; Eindhoven; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

HQ Pack in Eindhoven is seeking a Sales Employee for the Service Center to support the sales process with quotes, information, and order processing.

You will be the first point of contact for existing customers, handle orders and complaints, inform about delivery times and scheduling, and assist with invoicing and process improvements in a warm, family‑owned setting, offering a diverse, international work environment.

Qualifikationen

• Experience in providing quotes and handling order movements.
• Experience with contracts and file administration.
• Customer service and complaint handling familiarity.

Aufgaben

• Provide quotes to existing customers.
• Monitor sales contracts and manage file administration.
• Handle customer complaints and coordinate with account managers.
• Inform customers about delivery times, scheduling, reconfirmations, and order movements.
• Execute sales administration, including credits notes and proofs of delivery.
• Support debtor monitoring and maintain customer relationships.
• Confirm, enter, and approve orders via the ERP system.
• Handle written communications to customers regarding orders and planning.
• Maintain and process weekly invoices and compile standard reports.

Kenntnisse

Quoting

Order processing

Contract management

Administrative support

Customer communication

Debtor monitoring

Tools

ERP system

Jobbeschreibung

Do you want to support the sales process from the inside sales department by providing quotes, information, and order processing? Do you excel in contract management, file management, and administrative support? Then this role as a Sales Employee in our Service Center is for you! As a Sales Employee, you support the sales process from the inside sales force through administrative work and information exchange with customers. You report to the Sales Manager Service Center and do not provide leadership. You are responsible for monitoring and following up on orders, providing information to customers, and monitoring internal and external administrative processes within sales. You will act as the first point of contact for existing customers, ensuring smooth order fulfillment, complaint handling, and accurate communication. Our organization features a diverse and international work environment with an open and informal atmosphere, combining the benefits of a professional structure with the warmth of a family-owned business.

• Providing quotes to existing customers in accordance with internal procedures;
• Monitoring sales contracts and managing file administration;
• Handling customer complaints, receiving, registering, and settling them in consultation with account managers;
• Informing customers about delivery times, scheduling, reconfirmations, and order movements;
• Executing sales administration, including creating credit notes, proofs of delivery, and discussing order books;
• Supporting debtor monitoring and building good customer relationships;
• Confirming, entering, and approving orders via the ERP system;
• Handling written communication to customers regarding orders and planning;
• Performing control activities and maintaining article, price, and offer administration;
• Maintaining and processing weekly invoices, compiling standard reports, and identifying process improvements.