Manager Financial Services Transformation

Deloitte Netherlands; Amsterdam; On-site; EUR 140,000 - 190,000; Full time

Job summary

Deloitte in Amsterdam seeks a Senior Manager to lead CRM and digital transformations in banking and insurance, coordinating international, cross-functional teams.

You will design and deliver CRM projects with Salesforce and Microsoft Dynamics, advise clients, and ensure alignment with strategic goals while developing junior team members.

Qualifications

• Minimum 7 years managing complex digital transformations in financial services.
• Deep knowledge of CRM in financial services.
• Strong Dutch network in financial services.
• Proven experience leading teams.

Responsibilities

• Lead CRM and digital projects in financial services with cross-functional teams.
• Advise and support customers in sales and service processes.
• Ensure projects align with strategic goals and adapt propositions.
• Foster strong client relationships to drive engagement and revenue.

Skills

CRM domain expertise

Digital transformations

Sales and service processes

Client relationship management

Leadership

Education

Master's degree (WO)

Tools

Salesforce

Microsoft Dynamics

Job description

• Full-time
• Job type: Permanent
• Educational level: Master (WO)

Company Description

Lead transformative projects in banking and insurance to enhance customer experiences and operational efficiency through innovative digital solutions. At Deloitte.

Job Description

• take a leading role in establishing digital and CRM expertise in the financial services domain;
• set up, design, and deliver CRM projects/products with international, cross-functional teams;
• advise, support, and facilitate financial services customers in sales and service business processes;
• ensure our portfolio of projects aligns with strategic goals and adapt our propositions to changing market conditions;
• integrate innovative CRM and IT solutions like Salesforce and Microsoft Dynamics, supporting implementation projects with a team;
• foster strong client relationships to drive strategic engagement and commercial success.

You will report to the Director and Partner of the Sales and Service Practice within the Financial Services Industry, with a strong focus on personal development and leading junior team members.

Qualifications

Naturally you are keen to discover and learn new things each day and you collaborate with your colleagues. But most importantly, be the true you. The one and only you. With your personal strengths, view of the world and unique personality. You need the following qualifications for the position of Senior Manager Financial Services Transformation:

• a minimum of 7 years of experience in managing complex digital transformations, especially in sales and service processes and CRM domain in financial services
• thorough understanding of core business drivers and processes within financial services firms
• a robust Dutch network in financial services firms
• multiple years of project or consultancy experience as an internal or external consultant or manager, with the ability to manage and lead high-performing teams

Additional Information

As Manager - Financial Services Transformation, you will drive digital innovation to revolutionize customer experiences and improve operational efficiency. Within six months, you will have delivered tangible results – reaching significant implementation milestones at a strategic account or developing strategic visions within 2 customer domains in the financial services sector. By leveraging CRM strategies and IT solutions, you'll align business goals with cutting-edge technologies, fostering stronger client relationships and enhancing overall market competitiveness.

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